Professional Services Consultant

Title: Professional Service Consultant

Business unit: Graphic Communicatons

Location: US Remote

About CAI

CAI is a leading provider of digital work execution platforms designed to enhance operational efficiency and drive productivity in industrial environments. CAIs platform leverages advanced technology to convert complex paper-based procedures into streamlined digital workflows. By enabling real-time data collection and integration CAI facilitates greater visibility into work processes allowing organizations to make informed decisions optimize performance and ensure compliance.

In addition to robust workflow management capabilities CAI emphasizes data-driven insights to foster continuous improvement. CAIs solutions are tailored to address the unique challenges of industries such as manufacturing energy and pharmaceuticals helping organizations achieve higher operational standards and reduce costs. With a commitment to innovation and user-centric design CAI empowers businesses to transition from traditional practices to a modern digital approach driving growth and enhancing efficiency.

Key Responsibilities:

• Perform installation configuration and testingof AutoCount hardware and software on customer sites.
• Connect and integrateAutoCount with production equipment ensuring accurate data collection and communication between systems.
• Conduct electrical setup and troubleshooting including wiring sensors and machine interfaces.
• Collaborate with software consultants and project managers to ensure successful implementation according to project timelines.
• Provide end-user trainingand support during go-live and post-implementation phases.
• Document all installation steps configurations and customer-specific setups.
• Proactively identify and resolve technical issues during and after deployment.

Qualifications:

Required:

• Strong understanding of electrical systems including wiring sensors and control panels.
• Hands-on experience with machine setup diagnostics or automation equipment.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and travel to customer sites as needed. (60% of the time)
• Strong communication and teamwork skills.

Preferred (or willingness to learn):

• Basic understanding of software configuration databases (SQL) or manufacturing software systems.
• Experience with AutoCountor other shop floor data collection systems.
• Knowledge of industrial communication protocols(e.g. Ethernet/IP Modbus OPC).

Training and Development:

If the candidate does not already have software experience training will be providedto build the necessary knowledge in AutoCount software configuration data integration and troubleshooting.

CAI Software is an EEO/Veterans/Disabled employer.

Equal Employment Opportunity

CAI Softwareis an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color national origin age sex (including pregnancy sexual orientation and gender identity or expression) religion disability genetic information marital status veteran status or any other basis protected by local state or federal law.

Disability Accommodation

CAI Softwareendeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying please contact us at or send an e-mail with your specific accommodation request.

Work Authorization

Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with theImmigration Reform and Control Act of 1986 (IRCA).

Pay Transparency Nondiscrimination

CAI Softwarewill not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Required Experience:

Contract