Support Analyst, WMS Weekend Shift

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Essential Job Functions

Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues develops and demonstrates solutions and provides on1the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned

Other Skills & Abilities

Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm comfort and ease
Strong troubleshooting and support skills including the ability to creatively utilize all available resources to satisfy client
Ability to take ownership of moderate issues/assignments and follow through to completion
Demonstrates aptitude to prioritize and handle multiple issues simultaneously
Effective oral and written communication skills
Strong analytical skills - Strong attention to detail and accuracy
Ability to work independently in a dynamic paced logistics/forwarding environment
Ability to function and contribute in team environment
Effective time management and project management skills
Must be willing to work flexible hours
Familiarity with shipping automation software the transportation industry or custom brokerage is a plus
Knowledge of Java tools iReport tools and SQL Scripting.

Physical Requirements

Job may require extended sitting or standing use of standard office equipment.
Job requires the ability to use vision adjust focus and work on a standard computer screen.
Use of audio-visual equipment is required.

Education & Experience

4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certification and Licenses

Professional certification may be required in some cases

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
Excellent Medical Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Essential Job FunctionsWorks with users of shipping automation software to diagnose issues and provide solutionsTroubleshoots issues develops and demonstrates solutions and provides on1the-spot trainingEscalates more complex issues to subject matter experts as neededIdentifies common problems and do...

Essential Job Functions

Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues develops and demonstrates solutions and provides on1the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned

Other Skills & Abilities

Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm comfort and ease
Strong troubleshooting and support skills including the ability to creatively utilize all available resources to satisfy client
Ability to take ownership of moderate issues/assignments and follow through to completion
Demonstrates aptitude to prioritize and handle multiple issues simultaneously
Effective oral and written communication skills
Strong analytical skills - Strong attention to detail and accuracy
Ability to work independently in a dynamic paced logistics/forwarding environment
Ability to function and contribute in team environment
Effective time management and project management skills
Must be willing to work flexible hours
Familiarity with shipping automation software the transportation industry or custom brokerage is a plus
Knowledge of Java tools iReport tools and SQL Scripting.

Physical Requirements

Job may require extended sitting or standing use of standard office equipment.
Job requires the ability to use vision adjust focus and work on a standard computer screen.
Use of audio-visual equipment is required.

Education & Experience

4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certification and Licenses

Professional certification may be required in some cases

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
Excellent Medical Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

Apply Now

About Company

. Crane Worldwide Logistics .

Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more

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