AHR 1 Assistant Director of Shelter Operations

Title: Assistant Director of Operations

Department: Artemis House Region I

Reports to: Director of Artemis House Region I

FLSA Status: Exempt

Salary Range: $64000 to $69000

About Shelter House

Shelter House was founded in 1981 as a grassroots response to homelessness in Fairfax County and has grown into a respected nonprofit serving individuals and families experiencing homelessness and domestic violence. Our team works with government agencies community organizations and private partners to deliver services rooted in dignity safety and long term stability. Each year Shelter House supports nearly 2000 individuals including many children and families. Our culture is guided by our iCARE values of Inclusivity Collaboration Accountability Respect and Empowerment.

About the Role

You will oversee the daily residential operations at Artemis House Region I and directly supervise residential staff (full time part time and on call). This role combines administrative leadership and hands on service delivery. You will work closely with the Director of Artemis House Region I and Assistant Director of Programs to ensure safe trauma informed and compliant services. This position includes rotating on call duties and occasional evening work.

Key Responsibilities

Staff Supervision and Scheduling

Hire train develop schedule and supervise residential staff

Provide coaching and support through regular one on one meetings

Prepare and distribute monthly residential schedules

Review and approve timesheets and leave requests

Operations and Facility Management

Lead residential operations for Region I

Coordinate staffing during safety or weather related emergencies

Track and manage maintenance requests and repairs

Coordinate unit inspections and inventory management

Ensure proper vehicle maintenance and registration

Schedule cleaning of all sites and coordinate turnover after move outs

Compliance and Documentation

Review documentation to ensure compliance with agency standards

Maintain knowledge of emergency procedures and safety protocols

Ensure facility compliance with health safety and agency policies

Oversee operations budget check requests and financial tracking

Direct Service and Collaboration

Provide direct services as needed during scheduled shifts

Support clients and staff with safety plans and needs assessments

Collaborate with case management and leadership for consistent service delivery

Address client residential concerns with program leadership

Assist with securing donations and volunteer support

Leadership and Values

Participate in and facilitate staff meetings and trainings

Serve in a rotating on call capacity to support crisis response

Model and uphold Shelter Houses iCARE values

Perform other duties to support the program and organization

Required Qualifications

Bachelors degree in human services or related field or equivalent experience

Minimum three years experience in human services or direct service roles

Strong organizational time management and decision making skills

Ability to handle competing priorities in a fast paced environment

Strong oral communication and public speaking skills

Willingness to work evenings and participate in on call rotation

Valid drivers license

Preferred Qualifications

Experience with homeless families or survivors of domestic or sexual violence

Experience supervising staff in a residential setting

Proficiency in a second language

Physical Requirements

Annual TB test required

Ability to sit or stand for extended periods

Ability to lift items weighing 1020 pounds

Benefits:

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Director