If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Technical 405
Pay Range: $87200.00 - $130800.00
Job Description
About the Team
Join a collaborative and innovative team that powers WGUs technology ecosystem. We are passionate about leveraging Salesforce to streamline processes enhance data integrity and deliver exceptional experiences for students and staff.
As a Salesforce Administrator II you will play a critical role in managing and optimizing our Salesforce platform to support business operations and drive innovation. Youll partner with stakeholders across the organization to design scalable solutions maintain data quality and implement automation that improves efficiency.
What Youll Do
- Configure and maintain Salesforce objects fields workflows validation rules and page layouts to meet evolving business needs.
- Manage user accounts roles profiles and permissions while troubleshooting access issues.
- Ensure data integrity through audits deduplication and validation rules; perform imports/exports using tools like Data Loader.
- Implement and maintain security measures including field-level security and sharing rules.
- Build and optimize reports and dashboards to provide actionable insights for stakeholders.
- Design and deploy process automation using Flow Process Builder and Approval Processes to reduce manual work.
- Support release management activities including sandbox refreshes testing and deployment coordination.
What Youll Bring
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- 4 years of experience as a Salesforce Administrator/Developer.
- Salesforce Administrator Certification (ADM-201) required; Advanced Admin (ADM-211) preferred.
- Strong understanding of Salesforce best practices and functionality.
- Exceptional communication skills and ability to collaborate across teams.
- Strong analytical and problem-solving skills with a focus on innovation.
Bonus Points if You Have
- Advanced Salesforce certifications beyond ADM-211.
- Experience with ECS or related platforms.
Experience in Lieu of Education
Equivalent relevant experience may substitute for educational requirements at the hiring managers discretion.
What to Expect
At WGU our mission drives everything we do including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations practical problem-solving and authentic collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully.
Here is what that typically looks like:
- Introductory call
- Talent Partner Screen
- Technical Interview
- Hiring Leader and Additional Leader Interview
Work Location
This is a full-time in-office position at WGUs office in Phoenix Arizona.
Visa Sponsorship
While we welcome applicants from all backgrounds WGU is not able to provide visa sponsorship for this role.
What Youll Receive as a Full-Time WGU Employee
- Comprehensive healthcare
- HSA and FSA options
- Life and disability insurance
- Legal assistance and identity protection
- Retirement savings plan
- Wellbeing programs
- Discounted WGU tuition for you and your family
- Flexible PTO and Sick time
- 11 paid holidays
- Additional paid leaves including parental leave
Explore the full benefits overview at .
We are looking forward to getting to know you and seeing how you think collaborate and build. Welcome to WGU.
#LI-AW2
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.
How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.