Business Intelligence Analyst

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Adobes Customer Solutions (ACS) organization is looking for an Business Intelligence Analyst Advanced Analytics and Reporting to design build and scale intelligent analytics solutions that drive actionable insights across our Digital Experience business.

In this role you will work hands-on across data engineering advanced analytics and AI/ML to deliver trusted reporting predictive insights and next-generation intelligence that improves customer adoption retention and value realization. You will operate as an inspiring leader partnering closely with business and technical customers to turn complex data into clear decision-ready insights.

What Youll Do

Advanced Analytics & Insights

• Own end-to-end development of advanced analytics dashboards and data products focused on customer success metrics such as renewals adoption churn risk NDR and value realization.
• Translate complex datasets into clear compelling narratives and actionable recommendations for senior leaders and partners across multiple functions.

Data Engineering & Architecture

• Design build and maintain scalable data pipelines integrating large datasets across subscription services usage and customer health domains.
• Ensure data quality consistency and governance to support reliable enterprise-grade analytics and reporting.

AI / ML Engineering

• Develop and deploy predictive and prescriptive models to surface churn risk expansion signals and consumption health.
• Build and operationalize ML- and LLM-powered insight workflows and agents that automate analysis and enable next-best-action recommendations.

Visualization & Storytelling

• Create executive-ready dashboards and reports using Power BI (and related tools) optimized for clarity performance and decision-making.
• Embed advanced metrics forecasting and insights generated by machine learning directly into analytics experiences.

Collaboration Within Multi-Functional Teams

• Partner closely with Customer Success Engineering Professional Services Sales Operations and Product teams to align analytics solutions with business priorities.
• Act as a trusted analytics advisor influencing decisions through data rather than formal authority.

Operational Excellence

• Continuously improve analytics processes performance and scalability.
• Contribute to standards procedures and reusable frameworks across the analytics ecosystem.

What Youll Need to Succeed

• Bachelors or graduate degree in Computer Science Data Science Business or a related field.
• 3 years of hands-on experience in advanced analytics data science business intelligence or data engineering roles.
• Strong expertise in SQL Python Spark and cloud platforms (Azure AWS or GCP).
• Demonstrable experience in building scalable data pipelines advanced dashboards and executive-level reporting (Power BI Tableau Adobe Workspace).
• Demonstrated track record of developing and deploying ML/AI models in production environments.
• Solid understanding of SaaS business models and Customer Success domains (renewals adoption churn value realization).
• Superb communication skills with the ability to clearly explain complex analysis to senior and non-technical audiences.

Strong organizational skills with the ability to manage multiple initiatives and deliver outcomes in fast-paced environments.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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