Automotive Warranty AdministratorService Booker
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mazda & Kia of Fargo is seeking a full-time Automotive Warranty Administrator / Service Booker to support our Service Department by processing warranty claims managing service workflow and assisting with basic accounting and administrative functions. This role is ideal for a detail-oriented professional with automotive dealership experience strong organizational skills and a customer-first mindset.
At Mazda & Kia of Fargo we strive to make every customer a customer for life. We believe happy employees create happy customers and every team member plays a critical role in our success. We offer a stable growth-oriented environment with long-term career potential.
What We Offer (Pay Benefits)
Competitive compensation (based on experience)
Paid training and onboarding
Career growth and advancement opportunities
Long-term job security with a family-owned dealership
Health and wellness benefits
Flexible work schedule
Employee vehicle purchase plans
Employee discounts on products and services
Positive team-driven work environment
Key Responsibilities
Process and submit OEM warranty claims accurately and in compliance with manufacturer guidelines
Review and verify warranty documentation for completeness and accuracy
Oversee drive lane and service booking workflow to ensure efficient vehicle throughput
Schedule and book service appointments as needed
Distribute repair orders efficiently among technicians
Monitor technician productivity and help maximize labor utilization
Provide concierge-level support to service customers in person and by phone
Collaborate with service advisors technicians and management to resolve issues
Maintain accurate warranty service and accounting records
Assist management with clerical and administrative duties as needed
Daily Duties
Calculate customer invoices using the dealerships DMS (Dealer Management System)
Process customer payments (cash check and credit card) accurately
Post transactions to repair orders and issue receipts
Answer and route incoming phone calls professionally
Address and resolve customer concerns or escalate appropriately
Maintain consistent communication to minimize customer wait times
Follow internal dealership procedures and service department workflows
Qualifications & Skills
Previous experience as a Warranty Administrator Warranty Clerk Service Booker or Automotive Service Assistant preferred
Automotive dealership or service department experience strongly preferred
Working knowledge of OEM warranty procedures and DMS systems (CDK Reynolds Dealertrack etc. a plus)
Strong attention to detail and basic accounting skills
Excellent customer service and communication abilities
Ability to multitask in a fast-paced automotive service environment
Professional appearance and positive team-oriented attitude
Availability to work flexible weekday and weekend hours
Valid drivers license and clean driving record
Equal Opportunity Employer
Mazda & Kia of Fargo is an equal opportunity employer. All applicants will be considered without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status. Employment is contingent upon successful completion of a background check and drug screening.
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
Looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Mazda &...
