JR Technical Support I São Paulo
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
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Location: São Paulo
Hybrid: 3 times a week in the office (Alameda Santos 1940)
PLEASE apply with a resume in English
Join a dynamic team at the forefront of simulation technology where every day brings new technical challenges and opportunities to make a real impact. As a JR technical support engineer youll troubleshoot complex issues and deliver expert training to global clients. Youll collaborate with R&D product and delivery teams contribute to knowledge sharing and represent support at industry events.
This role blends deep technical problem-solving with customer interaction offering a rewarding path for those passionate about simulation innovation and continuous learning in the oil and gas sector.
Ready to lead and grow This is your next challenge.
Responsibilities- You will do:
Coverage of and response to live inbound technical support cases
Technical troubleshooting analysis and diagnosis of issues
Issue replication / duplication
Research into workarounds and solutions
Documentation of activities and findings in a case tracking tool
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as Tech Notes remote sessions recordings Articles White Papers Knowledge Objects
Position will involve performing customer training
Teaching customers
Position will require some travel to receive or to provide training to visit a customer site for troubleshooting purposes or to attend meetings/conferences
Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers
Requirements- You will have:
Bachelors degree in Chemical Engineering
1 year of experience in process engineering or process simulation (or proven experience prior graduation).
Proficiency in Portuguese and English language verbal and written communication skills.
A PLUS:
Customer service and technical support experience.
Instruction/training experience.
Experience with AVEVAs SimSci products (e.g. APS Pro/II ADS APO PipePhase etc).
Proficiency in other languages (mainly Spanish).
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
