Talent Acquisition Team Lead

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

Reporting to the Director Talent Acquisition the Talent Acquisition Lead is responsible for overseeing the day-to-day delivery of high-quality efficient and consistent recruitment services across Social Mission Corps NRO and other hiring streams within The Salvation Army. This role focuses on quality and operational excellence team performance workflow management and ensuring timely and compliant hiring practices for high-volume frontline and community-based roles across the Territory.

Leading a team of talent acquisition professionals the Talent Acquisition Lead ensures the team meets service standards manages workload effectively and delivers proactive solution-focused support to hiring leaders and mission partners. This position plays a critical role in monitoring quality refining processes resolving escalations and ensuring reliable consistent recruitment outcomes aligned with organizational values and workforce needs.

This is a home office/remote position with territorial headquarters based in Toronto Ontario.

Key Responsibilities:

• Lead and support a team of talent acquisition professionals delivering recruitment services across Social Mission Corps and other operational units.

• Oversee daily recruitment operations including workflow management requisition assignment and workload balancing based on volume urgency and team capacity.

• Establish and uphold clear service standards operational expectations performance indicators and accountability frameworks.

• Provide ongoing coaching performance management and professional development to strengthen team capability consistency and engagement.

• Ensure quality compliance and consistency across recruitment processes in alignment with organizational policy accessibility standards and legislative requirements.

• Monitor recruitment activity in Workday and ServiceNow including pipelines candidate movement timelines and issue resolution.

• Conduct audits and identify operational risks inefficiencies and recurring hiring challenges; implement corrective actions and continuous improvements.

• Act as the primary escalation point for complex recruitment issues service challenges and process bottlenecks.

• Ensure clear timely communication with hiring leaders human resources and mission partners throughout the hiring lifecycle.

• Build strong partnerships with HR teams and leaders sharing recruitment trends workload insights and operational improvements with TA leadership.

Education and Experience Qualifications:

• Completion of a College diploma or University degree in Human Resources Business Administration or a related field preferred

• HR designations (RPR CHRP/CHRL) are assets

• Equivalent combinations of education and experience may be considered

• Minimum 5 years of high-volume recruitment experience preferably with exposure to social services non-profit community programs and/or unionized environments

• Minimum 2 years leading a recruitment team or operational function

• Strong understanding of frontline hiring needs workload balancing and service delivery models

• Experience using ATS systems (Workday preferred) ServiceNow and sourcing platforms

• Strong leadership coaching and performance management capabilities

• Excellent communication problem-solving and stakeholder management skills

• Able to handle confidential and sensitive matters with discretion and sound judgment

• Strong working knowledge of current employment legislation leading best practices and DEI principles

• Recruiting experience in large complex non-profit organizations preferred

• Bilingual (English/French) preferred

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.