Work Study IT Program Lab Support and Tech Check

The IT Department is seeking a work study eligible student to fill the role of IT Student Assistant. The Information Technology Student Assistant provides technical support services to students and maintains computer lab operations. This position offers hands-on experience applying classroom learning in a real-world IT environment while developing practical skills in computer maintenance troubleshooting and customer service. Students will review best practices in a variety of areas beginning with basic IT processes and have opportunities to gain new skills beyond what may be available in class time.

Skills Development Opportunities
This position provides valuable experience in:
Technical troubleshooting and problem resolution
Customer service and communication
System administration and maintenance
Time management and professional workplace skills
IT documentation and best practices

Work Schedule
Hours per week: 4-12 depending on availability and funding
Schedule: Flexible coordinated around class schedule
Location: IT Program Labs

• Student Tech Check Support
• Provide free technical assistance to current students with their personal computers
• Perform virus checks and install/update antivirus protection software
• Diagnose and resolve slow computer performance issues
• Assist with software updates and installations
• Install and configure Microsoft Office applications
• Deliver friendly patient customer service to students with varying technical abilities Program Lab Support
• Maintain computer lab hardware and software systems
• Update operating systems and application software on lab computerImage and reimage computers as needed
• Conduct routine hardware diagnostics and virus checks
• Support daily lab operations and ensure equipment functionality
• Monitor lab equipment and report issues requiring advanced technical support
• Maintain clean and organized lab environment Professional Development
• Review and practice technical skills learned in coursework
• Apply classroom knowledge to practical IT scenarios
• Develop troubleshooting and problem-solving abilities
• Extend technical skills through hands-on experience in a professional work environment

Required

• Current enrollment in the Information Technology Program or related field
• Basic knowledge of computer hardware and software
• Familiarity with Windows/Mac operating systems
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with good organizational skills

• Previous coursework in computer maintenance or technical support
• Experience with imaging software and system administration
• Knowledge of virus protection and cybersecurity best practices
• Customer service experience

Equal Employment Opportunity
Lower Columbia College provides equal opportunity in education and employment and does not discriminate on the basis of race color national origin citizenship or immigration status age perceived or actual physical or mental disability pregnancy genetic information sex sexual orientation gender identity marital status creed religion honorably discharged veteran or military status or use of a trained guide dog or service animal as required by Title VI of the Civil Rights Act of 1964 Title VII of the Civil Rights Act of 1964 Title IX of the Educational Amendments of 1972 Sections 504 and 508 of the Rehabilitation Act of 1973 the Americans with Disabilities Act and ADA Amendment Act the Age Discrimination Act of 1975 the Violence Against Women Reauthorization Act and Washington States Law Against Discrimination Chapter 49.60 RCW and their implementing regulations. All Inquiries regarding compliance with Title IX access equal opportunity and/or grievance procedures should be directed to Kendra Sprague Vice President of Foundation HR & Legal Affairs 1600 Maple Street PO Box 3010 Longview WA 98632 Phone number Phone number/TTY .

• Learn more on our Non-Discrimination and Anti-Harassment page.
• The college is compliant with Title IX best practices. For more information visit About Title IX.
• The college encourages qualified members of protected classes to apply.

• Resume
• Cover Letter (Letter of Interest)
• Work study award letter (please attach to application if you are unable to attach during application process this will be required prior to employment in a work study position)
• Unofficial transcripts (if applicable)

• If you are hired you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol.