Sr. Manager, Solution Design & Services

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

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Senior Manager Solution Design & Services (SD&S) (2 openings)

About the Team

The Solution Design & Services (SD&S) organization functions as the presales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem.

Were seeking two exceptional leaders with a passion for developing people to oversee our 2 core SD&S teams:

• Build Team: Delivering highquality solution configuration and technical build services
• Enable Team: Advancing solution enablement business practice maturity and partner readiness

These roles do not carry direct revenue accountability but are essential in driving operational excellence partner satisfaction and organizational impact.

Role Overview

The Senior Manager Solution Design & Services will lead a multilayered team that oversees a large diverse team of technical associates (approximately 40-50 associates in the branch). This leader will cultivate a highperformance culture coach managers effectively and ensure seamless collaboration across business units.

You will serve as a strategic partner to internal stakeholders aligning presales technical efforts with broader business objectives and ensuring that SD&S contributes measurable value to the organization.

Key Responsibilities

• Lead mentor and develop a multilayered team of presales technical professionals
• Partner closely with business unit leadership to execute strategic initiatives
• Translate presales activities into meaningful business outcomes and operational improvements
• Represent SD&S in strategic planning sessions partner engagements and crossfunctional initiatives
• Drive performance excellence through metrics accountability and continuous improvement
• Foster a culture of collaboration customer focus and technical enablement

Required Skills & Qualifications

• Demonstrated success leading large teams including managers and technical associates
• Strong coaching communication and leadership capabilities
• Ability to hold teams accountable while fostering a supportive growthoriented environment
• Strategic thinker with the ability to connect technical activities to business impact
• Experience in call center operations technical support training customer satisfaction or MSP performance metrics is highly valuable
• Background in technical presales cloud strategy or partner enablement is beneficial but not required
• Resultsoriented mindset with a focus on operational excellence and partner success

Education/Experience - Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

Location: Buffalo NY strongly preferred (open to candidates anywhere in New York State as well as other office locations.

Compensation : Base plus AIP Bonus

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.

This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.