Account Management Support

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

Visit to learn more.

The Role

Were looking for an energetic organized and customer-obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.

As part of our AM Support team youll be one of the first points of contact for inbound inquiries - along with proactive account management activities such as re-engaging inactive accounts surfacing growth opportunities and supporting AMs with operational tasks. Youll help deliver a seamless consistent and proactive customer experience that strengthens retention and fuels revenue expansion.

If you love solving problems finding efficiencies and connecting with customers this is the role for you.

What will you be doing

• Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queuedelivering clear timely support across a wide range of low-complexity requests. Youll troubleshoot issues lead basic trainings and ensure every customer feels supported and understood.

• Drive Proactive Retention & Growth: Run churn-prevention and reactivation playbooks for at-risk or inactive accounts. Youll identify diamonds in the rough among unmanaged customers spot usage signals and recommend upsell and cross-sell opportunities such as Premium/Pro plans FlexiPerk Events/MICE and more.

• Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothlybug follow-ups price discrepancy investigations charge reconciliations and internal ticketing. Youll maintain accurate trackers and collaborate closely with Product Accounting and other teams.

• Help Us Scale the AM Function: Through structured workflows sharp prioritization and a proactive mindset youll help us deliver faster response times reduce burnout across the AM team and create consistent coverage for unmanaged customers.

What You Bring

• A highly organized detail-oriented approach to managing a high volume of tasks

• Excellent written communication and a customer-first mindset

• Strong prioritization skills especially in a fast-moving environment

• Creative problem-solving and a proactive approach to improving processes

• Comfort navigating operational tasks and collaborating cross-functionally
  
  

Bonus Points For:

• Zendesk experience (strong plus!)
  

• Experience in customer support coordination or AM-adjacent roles

• Project management or workflow improvement experience

• A process-driven mindset with the ability to identify scalable efficiencies

What Success Looks Like

• Faster more consistent support for unmanaged customers

• Increased reactivation of inactive accounts

• More upsell/cross-sell opportunities identified and escalated

What do we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

• Enjoy the flexibility of three medical plans to choose from with company contributions and an HSA when enrolling in an HDHP medical plan

• Take control of your physical health with additional comprehensive benefit plans covering dental vision and Wellhubs gym subscription from your start date

• Rest assured that youre covered by life and disability policies from your start date with options to add extra protection through voluntary buy-up plans

• Plan for your future with our 401(k) plan with company matching contributions

• Care for your furry friends through partner discounts on pet insurance

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Focus on your family with 12-16 weeks paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Compensation:

Compensation for this role is a combination of salary commissions and stock options. The base salary is $62000 and the total on-target earnings (base commission) are $67000. The commission structure will be tied to the achievement of revenue & retention targets.

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.