Service Manager
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
ARNIE BAUER CHEVY GMC IS SEEKING AN EXPERIENCED AND PROACTIVE SERVICE MANAGER TO LEAD OUR FIXED OPERATIONS TEAM. THIS ROLE IS CRUCIAL AS WE NAVIGATE THE UNIQUE CHALLENGES OF OUR CURRENT LOCATION WHILE PREPARING FOR A MAJOR EXPANSION INTO A MUCH LARGER MODERN FACILITY. THE IDEAL CANDIDATE WILL HAVE A STRONG BACKGROUND IN SERVICE OPERATIONS LEADERSHIP AND CUSTOMER SATISFACTIONAND BE READY TO DRIVE PERFORMANCE TODAY WHILE HELPING BUILD THE SERVICE DEPARTMENT OF TOMORROW.
KEY RESPONSIBILITIES:
OVERSEE ALL DAILY SERVICE DEPARTMENT OPERATIONS INCLUDING SCHEDULING WORKFLOW AND TECHNICIAN PRODUCTIVITY
LEAD MENTOR AND DEVELOP SERVICE ADVISORS TECHNICIANS AND SUPPORT STAFF
ENSURE AN EXCEPTIONAL CUSTOMER EXPERIENCE FROM CHECK-IN TO VEHICLE DELIVERY
ADDRESS CURRENT LOCATION CONSTRAINTS WITH CREATIVE CUSTOMER-FOCUSED SOLUTIONS
MONITOR AND MANAGE KEY PERFORMANCE METRICS (RO COUNT LABOR HOURS CSI ETC.)
IMPLEMENT STRATEGIES TO DRIVE MORE SERVICE TRAFFIC AND RETAIN CUSTOMERS
MAINTAIN FULL COMPLIANCE WITH MANUFACTURER AND COMPANY POLICIES AND PROCEDURES
COLLABORATE WITH OTHER DEPARTMENTS TO SUPPORT OVERALL DEALERSHIP PERFORMANCE
QUALIFICATIONS:
PROVEN EXPERIENCE AS A SERVICE MANAGER OR SENIOR SERVICE ADVISOR IN A DEALERSHIP ENVIRONMENT
STRONG TECHNICAL KNOWLEDGE OF GM VEHICLES AND SERVICE PROCEDURES PREFERRED
EXCELLENT LEADERSHIP AND ORGANIZATIONAL SKILLS
ABILITY TO WORK IN A DYNAMIC ENVIRONMENT AND ADAPT TO CHANGE
HIGH CUSTOMER SERVICE STANDARDS AND PROBLEM-SOLVING ABILITIES
PROFICIENT WITH DEALERSHIP DMS AND SCHEDULING SOFTWARE TEKION
STRONG COMMUNICATION AND TEAM-BUILDING SKILLS
WHY ARNIE BAUER CHEVY GMC
WERE A DEALERSHIP ON THE MOVELITERALLY. OUR CURRENT STORE PRESENTS UNIQUE CHALLENGES BUT ITS ALSO A PLACE WHERE THE RIGHT LEADER CAN MAKE A BIG DIFFERENCE. WITH A LARGER FACILITY ON THE HORIZON WERE LOOKING FOR A SERVICE MANAGER WHO CAN HELP STABILIZE AND GROW OUR OPERATIONS NOW WHILE PREPARING FOR THE EXPANDED OPPORTUNITY TO COME.
READY TO GROW WITH US APPLY TODAY AND HELP SHAPE THE FUTURE OF SERVICE AT ARNIE BAUER CHEVY GMC.
BENEFITS
COMPETITIVE BENEFITS PACKAGE FOR FULL-TIME EMPLOYEES
ADDITIONAL COVERAGE OPTIONS INCLUDING ACCIDENT CANCER AND DISABILITY INSURANCE
401(K) AFTER 1 YEAR OF EMPLOYMENT
GM EMPLOYEE PRICING ON NEW CAR
CLOSED ON SUNDAYS
Arnie Baueris an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Arnie Bauer Chevy GMC is looking for a driven, hands-on Sales Manager to lead our day-to-day sales operations. This role offers a unique opportunity to grow wit...
