Care Management Intake Coordinator (Greensboro)
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Job Location:
Greensboro, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a detail-oriented professional who thrives at the intersection of coordination compliance and compassionate care We are seeking a dedicated Intake Coordinator to serve as a critical first point of contact for individuals and families entering our services. This role plays a vital part in ensuring timely access to care through accurate documentation eligibility verification and seamless coordination across clinical administrative and community partners.
As a key member of our care team the Intake Coordinator supports individuals and families as they take the first step toward meaningful services. The ideal candidate enjoys balancing administrative precision with relationship-building collaborating closely with providers and stakeholders and maintaining an organized respectful and positive intake experience that supports continuity of care.
Essential DutiesComplete all intake and entrance documentation providing clear explanations of services forms and consent requirements to clients and guardians prior to assessment.
Verify insurance coverage eligibility enrollment status and copays (including BCBS and other payers) and distribute accurate information to appropriate staff.
Apply for IPRS funding for uninsured clients and maintain complete accurate and timely supporting documentation.
Confirm or create MCO enrollment as needed to ensure uninterrupted access to services.
Maintain Access to Care (ATC) tracking by accurately entering and updating all referrals and intakes on a daily basis.
Manage service authorizations within the EMR including adding units uploading official authorization letters and maintaining authorization-related documentation.
Upload and maintain all required client documentation in the EMR in accordance with confidentiality safety and compliance standards.
Assist with monthly audits and 30-day record reviews ensuring assigned client records are complete by the 5th of the following month.
Communicate effectively with clinical providers physicians staff and community stakeholders while maintaining professional conduct and sensitivity to cultural developmental and age-related needs.
Provide administrative support as assigned including daily lunch coverage and other duties as needed while adhering to company policies and procedures.
Bachelors degree in aHuman Services or related health fieldrequired with experience working with the population served; candidates with a nonHuman Services bachelors degree must possess additional qualifying experience as outlined below.
Minimum experience requirements includetwo (2) years of full-time post-bachelor experiencefor candidates with a Human Services degree orfour (4) years of full-time experiencefor candidates with a nonHuman Services degree.
Demonstrated working knowledge of organizational policies mission and objectives or the ability to acquire this knowledge within a reasonable onboarding period.
Completion of all required company onboarding and compliance training within30 days of hire including20 hours of service-definitionspecific training within 90 daysof hire.
No substantiated findings of abuse or neglect listed on theNorth Carolina Health Care Personnel Registry.
Disclosure of any criminal convictions is required; employment decisions will be made in accordance with applicable laws and based on the relevance of the offense to the position.
Strong customer service orientation with the ability to exercise sound professional judgment and maintain attention to detail.
Excellent organizational prioritization and time-management skills with the ability to work independently and meet critical short- and long-term deadlines.
Effective oral and written communication skills with the ability to interact professionally with clients families staff and external partners.
Demonstrated respect for confidentiality and compliance requirements related to client and employee records including electronic verbal and written communications.
Experience working withmulticultural and multilingual populationsand withinmultidisciplinary teamspreferred.
PHYSICAL DEMANDS: Regularly walk stand or stoop; occasionally lift carry push pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.
WORKING CONDITIONS: Work is performed in an office or other environmentally controlled room; Work may expose Intake Coordinator to contagious or infectious diseases; Work may expose Intake Coordinator to dangerous and volatile situations; which could result in bodily injury.Pathways to Life Inc is an EEO Employer - M/F/Disability/Protected Veteran Status
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
Who we are looking for We are seeking a talented individual who shares our focus and dedication for those we serve and support. This is a role that is...
