Head of Client Leadership Fresh & Frozen 6 Months FTC

At IGDwereproud to be a Great Place to Work where our people are empowered to grow inspired to lead and ready to make a difference. At the heart of that experience is how we attract welcome and support new colleagues to join us.

Thatswhere you come in.

Werelooking for aHead of Client Leadershipwhowilllead our client service team for Fresh & Frozen suppliers delivering better engagement from clients with better IGD solutions.The team sits at the forefront of our commercial engagement powering commercial success.

Youllthrive on listening and responding to client needs have a passion for improving outcomes for our industry and be able to lead commercial engagement at all levels and all types of business across a portfolio of clients.

This is one of four Head of Client Leadershiprolesand they play a critical role in leading client engagement and ensuring we areoptimisingengagement and revenue for IGD.

Reporting to the Director of Client Leadership and Consulting Services you will lead a Client Management team responsible for a portfolio of c. 70 supplier clients across Produce Chilled Bakery and Frozen categories.

Whatyoulldo

Key Account Management

• You will directlyleada portfolio of c.10 existing and strategically important clients overseeing overall engagement with the customer with a primary focus on commercial activity.

• This will mean ensuring all clients get full value from current services by creating and delivering engagement activity andidentifyinggrowth opportunities in key clients across the full range of IGD services and benefits.

• Comfortable operating up to CEO level with a primary focus on commercial leaders and insight teamsyoulldeliver excellent customer service working closely with our support teams ensuring a swift and effective response to incomingqueriesand acting as a partner to your key accounts.

Commercial Growth

• Youlldrive renewals AND upgrades to existing client subscriptions throughadditionalsupport and whereappropriate engage new stakeholders on our other online services.

• A key aspect of the role will beidentifyingnew opportunities for IGD Consulting projects. Working together with our Consulting and Insight teams to generate quality leads proposals and solutions andcreatestrong partnerships with strategic clients.

• We set monthly and annual targets for sales of our online and consulting services designed to ensure our continuedhigh levelof client retention. This will be the primary measure of your success.

Leadership

• You will lead and develop two Commercial Managers each of whom willbe responsible formanaging a portfolio of c.30 clients setting clear goals and driving accountability. You will motivate and inspire your team ensuring high performance and alignment with businessobjectives. You will be experienced in coaching and mentoring individuals of varying experience levels fostering professional growth and encouraging collaboration.

• Strong communicationand stakeholder management will be key as you guide their team through challenges and support decision-making. You will also drive continuous improvement implement best practices and lead the team through change to enhance efficiency and effectiveness.

Whatwerelooking for

• You should have gravitas and a strong interest in the Grocery industry

• A natural curiosity to explorenew ideas challenge assumptions and drive efficiencies

• You candemonstratea proven commercial background with experience gained from working in the retail/manufacturer/research space

• You will need leadership and coaching skills to help develop our wider customer facing team

The rewards

We offer a range of benefits including a market leading pension a bonus scheme the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance where you are empowered & trusted to manage your time.

The location

We areoperatinga hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25 just 20 miles fromCentral London.

Our behaviours

Were hungry for better

We solve it together

We make it happen

We say what needs to be said

More about our people

Werelooking for inspiring professionals; talented people whoseekpersonal and career growth and are ambitious to develop their potential and unlock opportunities for society for ourclientsand themselves.

Weseekand attract thevery bestpeople and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates.Pleasediscuss any adjustments that you mayrequirethroughout theselectionand assessment process.

More about IGD

We are a strategicinsight foresight and learning organisation. Here to unite the industry andbenefit society. We invest all our profit into Social Impact.
We foster collaboration through a broad range of forums bringing together businesses policymakers and thought leaders. Byprovidingevidence-based insights credible research and strategic foresight we help organisations make informed decisions thatbenefittheir operationsandcontribute to the collective good of society.

Required Experience:

Director