Manager, Client Experience

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

At Zelis we Get Stuff Done. So lets get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.

Position Overview

The Manager Client Experience is responsible for overseeing and enhancing the overall client experience by contributing to the development and implementation of key strategies that ensure exceptional service and satisfaction. This role involves managing client relationships leading a team of client service professionals and continuously improving processes to meet and exceed client expectations.

What youll do:

Contributes to the development and implementation of comprehensive client experience strategies that align with the organizations mission vision and goals.
Identify opportunities to enhance the client journey.
Lead mentor and manage a team of client service professionals to deliver outstanding service.
Provide training support and development opportunities to team members.
Conduct regular performance reviews provide feedback and identify opportunities for professional development.
Build and maintain strong relationships with clients acting as the primary point of contact for escalated issues.
Address and resolve client issues and concerns promptly and effectively.
Continuously evaluate and improve client service processes and procedures to enhance efficiency and effectiveness.
Implement best practices and innovative solutions to improve the client experience.
Collect and assist analyzing client feedback to identify trends areas for improvement and opportunities for innovation.
Provide regular reports and insights to senior management on client satisfaction and experience metrics.
Work closely with other departments such as sales marketing and product development to ensure a seamless client experience.
Support product launches and other initiatives with client experience strategies and materials.
Assist in developing and implementing communication plans to keep clients informed and engaged.
Create and distribute client newsletters updates and other communication materials.
Monitor key performance indicators (KPIs) to measure the effectiveness of client experience initiatives.
Provide regular reports and analysis to senior management on client experience performance.

What youll bring to Zelis:

Bachelors degree in Business Marketing Communications or a related field or equivalent experience.
Minimum of 6-8 years of experience in client experience customer service or a related field.
Proven experience in developing and implementing client experience strategies.
Strong leadership and team management skills.
Excellent written and verbal communication skills.
Ability to build and maintain strong client relationships.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership -office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.

Required Experience:

Manager

At Zelis we Get Stuff Done. So lets get to it!A Little About UsZelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare p...