Technical Writer Analyst
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Client Onboarding and Documentation (CO&D) Technical Writer is responsible for the writing editing and managing of knowledge management assets for the CO&D teams - WKO (Wholesale KYC Operations) DDS (Digital Document Services). Knowledge management assets include procedures user guides contextual help and communication for the firm wide Global KYC Standards as they relate to Commercial & Investment Bank (CIB). This role is critical in contributing to the ongoing support and success of the program.
As a CO&D Technical Writer you willpartnercloselywiththesubjectmatterexperts from the business production policy and projectteamswithinvarious WKO & DDS functions to ensure all Knowledge Management documentation is accurate clear concise and consistent. The CO&D Technical Writer is also responsible for assisting Exam Management with procedure evidence managing the procedures portal and additional projects as assigned. Additionally will be required to manage projects to improve Change Management processes and tools
Responsibilities
- Responsible for developing and maintaining Knowledge Management Assets (including procedures user guides contextual help and communications) to support KYC policies and operational processes
- Ensure final approved documents conform to prescribed templates and style guidelines
- Champions and adheres to the CO&D Change Readiness process
- Responsible for Knowledge Management asset impacts by participating in project workstreams
- Write user-friendly materials that meets the needs of the target audience translating knowledge into content that sets our users up for success
- Manage communications and meetings with project teams and key business partners escalating challenges as needed
- Facilitate review with Stakeholders including Process Owner Management Testing and Compliance securing all approvals for procedures
- Work under tight deadlines to quickly update/enhance knowledge assets resulting from policy and process changes
- Establish working relationships and routinely interface with Stakeholders Technology Subject Matter Experts (SMEs) Compliance and any other relevant party
- Formulate observations and recommendations for process improvement risk mitigation and improved controls
- Cross-train and collaborate with peers
Qualifications
- A minimum of three years practical experience with technical/procedural writing editing and communication.
(Knowledge of financial services functions operations and awareness of regulatory and compliance environments a plus)
- BA/BS degree in English/Writing or equivalent work experience
- Proficiency with Microsoft Office applications (Word Excel PowerPoint Visio Teams etc.) and SharePoint
- Demonstrated experience editing and reformatting detailed procedural documents into succinct easy to follow steps
- Independent self-starter with proven ability to manage multiple priorities and projects in a dynamic environment
- Strong interpersonal skills collaboration and conflict management; able to build effective relationships.
- Clear communicator with excellent organizational and time management skills.
- Self-motivated and analytical capable of working independently and in teams.
- Experience in KYC is preferable
Required Experience:
IC
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
