Bilingual Customer Service Rep (French-English)

Itasca, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary: Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere. This is a full time onsite position.

General Position Responsibilities:

In detail the general tasks and objectives of this position are:

Answer inbound calls; and provide solutions to customers and clients
Document actions by completing forms reports logs and records
Maintain a high morale within team
Obtain situational information by ascertaining the nature of the problem implement correct course of action
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required. Duties activities and responsibilities may change at any time with or without notice to meet the needs of the business.

Qualifications :

High school diploma or equivalent
Excellent verbal and written communication skills in both French and English
Punctuality organizational skills and ability to prioritize and multi-task
Work well under pressure and stressful situations; exhibit emotional control
Intermediate skills in MS Word MS Excel MS Outlook; Internet savvy
Work comfortably on a computer with accurate typing skills of 40 wpm
Prior dispatching experience is a plus
Attention to detail and accuracy
Professionalism in dealing with both internal and external contacts required
Strong team player with ability to interact with all levels of staff in the company
Self-starter; takes ownership of his/her work product
Prolonged periods of sitting at a desk and working on a computer.
Applicants must be 18 years or older

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Position Summary: Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual C...

General Position Responsibilities:

In detail the general tasks and objectives of this position are:

Answer inbound calls; and provide solutions to customers and clients
Document actions by completing forms reports logs and records
Maintain a high morale within team
Obtain situational information by ascertaining the nature of the problem implement correct course of action
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required. Duties activities and responsibilities may change at any time with or without notice to meet the needs of the business.

Qualifications :

High school diploma or equivalent
Excellent verbal and written communication skills in both French and English
Punctuality organizational skills and ability to prioritize and multi-task
Work well under pressure and stressful situations; exhibit emotional control
Intermediate skills in MS Word MS Excel MS Outlook; Internet savvy
Work comfortably on a computer with accurate typing skills of 40 wpm
Prior dispatching experience is a plus
Attention to detail and accuracy
Professionalism in dealing with both internal and external contacts required
Strong team player with ability to interact with all levels of staff in the company
Self-starter; takes ownership of his/her work product
Prolonged periods of sitting at a desk and working on a computer.
Applicants must be 18 years or older

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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