• Partnerswithsubjectmatterexperts(SMEs)todocumentinternalworkflowsand SOPs
• Shadowsassociatesandaccuratelycapturesstepsandmethodsusetocomplete processes and/or procedures
• Writescomplexandtechnicalinformationinawaythatisformalyeteasilyunderstoodandfollowed
• Handles intake of suggested topics submitted by local associates
• Participates in refreshers on select topics related to leasing and/or property management
• Participates in testing SOPs ensuring steps can be followed by those who do not perform the job
• Leads monthly focus groups with local Leasing Experience Managers (LEMs) and Portfolio Directors (PDs) to obtain feedback on workflows SOPs and/or usage of tools
• Evaluates quality of interactions through central observation practices and communicates results to Manager
• Provides support to local managers with regards to observation practices
• Hosts weekly check ins with frontline associates to answer questions and/or provide clarity on recently deployed workflows/SOPs related to leasing or property management
• Regularly audits relevant records in Salesforce to ensure quality and reports results to Manager
• Createsreviewsand/oreditscontentfortheorganizationsknowledgemanagement system (KMS)
• Gathers and maintains information for Job Guides or other resources required to support local associates
• Prepares regular and/or ad hoc presentations as required
• Maintains awareness of ongoing expectations and adapts quickly to change
• Performs other duties as assigned

Education and/or Experience

• High school diploma or equivalent
• Minimum two (2) years experience in leasing property management and/or real estate strongly preferred
• Minimumtwo(2)yearsexperienceinwritinginstitutionalpoliciesprocessesand/orprocedures
• Experience with Salesforce and Yardi Voyager preferred

Required Licenses or Certifications

None

Skills/Specialized Knowledge

• Extensive experience with Microsoft Office including Outlook PowerPoint and Excel
• Excellent interpersonal skills and ability to communicate effectively with a diverse workforce
• Strong organizational and time management skills
• Ability to identify analyze and resolve problems
• Works well under pressure and maintains a professional demeanor
• Learns quickly and navigates through technological applications efficiently

Other Requirements

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Must maintain professional appearance
• Must be proactive self-directed and self-motivated
• Works on a regular and consistent basis; overtime may be required occasionally

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally up to and including 20 pounds in addition to reaching stooping standing and walking. This position requires the ability to talk hear compare compute compile copy analyze coordinate synthesize negotiate and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

This is an in-office role The standard office environment may be busy and noisy at times.

Salary Range

Compensation and Benefits

To attract and retain top talent were pleased to offer competitive compensation and benefits including:

• Annual bonus program

• Health dental vision and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.