About the Role:

Grade Level (for internal use):

S&P Global Mobility

The role: Head of Digital Experience

About S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

Position Overview:

The Team:

The Head of Digital Experience owns theend-to-end employee technology experience across a geographically distributed global workforce. This role ensures end-user devices support services collaboration platforms and workplace technologies deliver aconsistent reliable and intuitive experience regardless of location time zone or work model.

Responsibilities and Impact:

This leader is responsible for scaling digital workplace capabilities globally while balancingstandardization and regional needs improving productivity satisfaction and operational efficiency across the enterprise.

Global Digital Experience Strategy

• Define and own the global digital workplace and end-user experience strategy
• Establish global standards service models and experience principles
• Ensure consistent employee experience across regions while enabling local flexibility
• Use data and feedback to continuously improve global employee technology experience
• Partner with HR Security Facilities and business leaders on onboarding/offboarding

End-User Devices & Workplace Technology

• Own global end-user computing strategy (laptops mobile devices peripherals VDI)
• Define global device standards lifecycle procurement and refresh programs
• Lead conference room and workplace technology across offices worldwide
• Ensure reliable hybrid meeting experiences across regions and facilities

Global Helpdesk & Support Operations

• Lead a global follow-the-sun end-user support model (Tier 13)
• Establish global SLAs XLAs and service performance metrics
• Standardize support processes while accounting for regional requirements
• Drive self-service automation and shift-left strategies at scale

Collaboration & Productivity Platforms

• Own global collaboration and productivity platforms (Microsoft 365 Teams Zoom Slack)
• Define governance lifecycle management and usage standards globally
• Drive adoption training and best practices across diverse regions and cultures
• Partner with Security and Compliance on data residency and regulatory requirements

Global Enablement & Change Management

• Partner with HR Security Facilities and business leaders on global onboarding/offboarding

Leadership Vendors & Financial Management

• Lead and develop globally distributed teams and regional leaders
• Manage global vendor relationships and strategic partnerships
• Own global budgets and cost optimization for end-user technology
• Drive operational excellence and service consistency worldwide
• Ensure accessibility inclusivity and usability for a diverse global workforce

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $170000 to $220000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Qualifications:

• 10 years of experience in digital workplace end-user computing or IT service delivery
• 4 years leading global teams across multiple regions and time zones
• Proven experience running global helpdesk and end-user support operations
• Deep expertise in collaboration platforms (M365 Teams Zoom Slack) at enterprise scale
• Experience with endpoint management at scale (Intune Jamf Workspace ONE)
• Experience supporting thousands of employees across multiple countries
• Strong understanding of global IT service delivery models
• Experience balancing standardization with regional autonomy
• Calm decisive leader in high-volume operational environments
• Strong executive communication and stakeholder management skills
• Understanding of global security privacy and data residency considerations
• Experience in large multinational enterprises
• Familiarity with global ITSM platforms and processes (ServiceNow Jira Service Management)
• Global mindset with strong cultural awareness

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Location:

This role requires onsite presence three or more days a week in our Centreville VA location

About S&P Global Mobility

At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Director