Inside Sales Internship (Mitsubishi Chemical Advanced Materials)

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Job Description:

About the Role

The Inside Sales Intern will gain exposure to branch-level customers and contribute to delivering a best-in-class customer experience for Mitsubishi Chemical Advanced Materials. This role is ideal for a student who is passionate about customer service communication and supporting sales operations. The intern will assist with quoting customer communication order accuracy and day-to-day support for Inside Sales Representatives and the Key Account Manager. This is a hands-on opportunity to learn inside sales operations within a global manufacturing organization.

Key Responsibilities

Partner with team members to support B and C level customer branch accounts within a region
Collaborate with Inside Sales Representatives and Key Account Managers on daily activities and customer follow-up
Learn and understand key performance indicators that measure inside sales effectiveness
Assist in analyzing performance data and identifying opportunities for improvement
Support development of key account plans and strategies to achieve growth targets while maintaining margins
Participate in managing commercial activities for key non-distribution accounts
Assist with quoting customer communication and order-related documentation
Verify pricing and order data to ensure accuracy
Build and maintain strong relationships with branch and purchasing personnel
Ensure timely responses to customer questions and concerns to support an exceptional customer experience
Collaborate with Senior Inside Sales Representatives on escalations when needed
Support multiple locations including Reading Scranton Delmont PA Fort Wayne IN Wytheville VA and Stockton CA
Approximately 5 percent travel required

What You Will Learn

Inside sales operations within a global manufacturing environment
Customer relationship management and communication strategies
Sales support processes including quoting documentation and service recovery
How performance metrics and KPIs influence business decisions
Cross-functional collaboration across multiple sites and teams
Problem-solving skills related to customer needs and order challenges

Qualifications

Completion of at least two semesters toward a degree in business management or a technical field related to plastics or manufacturing
Strong communication skills with the ability to engage customers and resolve issues
Ability to learn new products systems and customer needs quickly
Effective organizational and time-management skills
Ability to present information to varied audiences including technical and purchasing personnel
Critical thinking skills with a focus on providing solutions
Strong listening skills and ability to provide customer-focused support
Proficiency in Microsoft Office including Excel and Word

All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status

Mitsubishi Chemical Advanced Materials Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please email We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires Mitsubishi Chemical Advanced Materials Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections please click on the following link: Know Your Rights

Mitsubishi Chemical Advanced Materials Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information

As a Federal Contractor Mitsubishi Chemical Advanced Materials Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.