Business Associate III

Agency

Department

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11000 students from 47 states and 54 foreign nations. We employ over 1400 full-time and 2000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees including doctoral programs. As a member of the Texas A&M University System TAMU-CC benefits from a range of resources increased visibility and influence and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CCs beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern attractive and state-of-the-art classroom buildings and support facilities.

Learn more information here!

PURPOSE

The Business Associate III under general supervision provides support for business activities. Performs daily job duties surrounding departmental processes to ensure smooth and efficient operation of the card services department. Representative provides exceptional phone and email support to students staff faculty affiliates and parents for SandDollar Services- mail services and ID card services. The SandDollar card carries similar regulations as a bank debit card and requires the similar compliance regulations.

DESCRIPTION

Functional Area 1: Administrative Support

Percent Effort: 50%

Job Duties

• Provide outstanding customer service in all interactions by phone email or In-Person to students staff faculty and campus community for SandDollar Services Mail services and ID card services.

• Investigates errors on transactions and recommends and coordinates appropriate corrective action. Responds to inquiries from business unit.

• Investigate and resolve mail service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.

• Maintain expert knowledge pertaining to SandDollar$ Card System and all the services it supports including but not limited to dining services mail services GET services vending services and print. Maintain knowledge in TAMU-CC policies regarding the distribution mail and packages and collecting fees for services provided by Mail Services and revenue maintained on the card from patrons.

• Locate proper addresses and makes corrections for misdirected mail.

Functional Area 2: Operational

Percent Effort: 40%

Job Duties

• Assist with the day-to-day operations to include cash handling.

• Enter review and reconcile vouchers and requisitions. Monitor and reconcile multiple accounts. Assist with monitoring of the budget. Prepare financial statements.

• Establish maintain and update students faculty staff affiliates or visitors SandDollar$ account including verifying all account information is correct and required official documentation is provided to establish a SandDollar$ ID and SandDollar$ account. Maintains individual mail services financial accounts by processing students faculty staff affiliates adjustments.

• Composes routine business-related correspondence. Maintain business files and assist with specialized business projects tasks and activities. Disseminate business information as needed.

• Responsible for attracting potential revenue by answering product and service questions and suggesting information about other products and services.

Functional Area 3: Other

Percent Effort: 10%

Job Duties

• Cross-train with other delivery specialist and assist as needed.

• Perform other duties and special projects as assigned or directed.

QUALIFICATIONS

• High School Diploma or GED.

• Five (5) years of related experience.

• Additional education and/or experience may be considered as a substitution for the minimum requirements.

  • Bachelors Degree and one (1) year of experience.

  • Associates Degree and three (3) years of experience.

• Ability to develop and maintain recordkeeping systems and procedures.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.

• Intermediate skills in the use of personal computers and related software applications.

• Knowledge of customer service standards and procedures.

• Skill in organizing resources and establishing priorities.

• Ability to work independently to include organize prioritize and schedule work assignments.

• Skill in the configuration and use of computerized database programs.

• Ability to foster a cooperative work environment.

SALARY $19.38 Hourly ($40310.40 Annually Approximately)

BENEFITS (rules policies eligibility apply)

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence the Island University is an engaging and rewarding place to work.

Insurance

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance Accidental D&D Long Term Disability Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities

Dual Career Partner Program

Work Life Solutions:

• Counseling Work Life Assistance Financial Resources and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8 hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.