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Department: Secretary of State Bureau of Motor Vehicle

Location: Lewiston

Schedule: Monday Friday

Job Class & Grade: 6604 - 16

Salary: $18.76 - $27.03

Closing Date: January 21 2026

This position starts at step 3 $20.75

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference

We are looking for dedicated and collaborative individuals who thrive in a fast-paced customer-focused environment. If you are passionate about delivering outstanding public service contributing to a high-performing team and supporting the people of Maine every day we want you on our team.

About the Position:

The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct in-person service to the public. This is a high-volume customer-facing position where professionalism patience and attention to detail are essential.

You will be responsible for processing a wide range of transactions such as drivers licenses state ID cards vehicle registrations titles and related services. This includes interacting with customers at the counter over the phone answering questions and resolve issues.

Exceptional customer service is not only expected but also essential in this role. You are often the first point of contact for the public and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.

What Were Looking For

• Customer Service Excellence: Demonstrated ability to provide courteous accurate and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team supporting shared goals and contributing to a respectful productive workplace.
• Adaptability: Adjust quickly to new procedures policies and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect integrity and accountability.

Key Competencies We Value

• Emotional Intelligence: Empathetic self-aware and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work accuracy and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes learning new skills and supporting team development.

In This Role You Will

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing drivers licenses IDs and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws registration requirements and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes driving records and processing disability placard applications.
• Contribute to a team that handles thousands of customer interactions monthly ensuring each is handled with courtesy and care.

Minimum Qualifications:

Training education and/or experience in office and administrative support work that demonstrates:

• Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications fees examinations or social services that have an eligibility or compliance component.
• The ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures
• The ability to deal effectively with customers and maintain composure in stressful customer-service situations.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions and successful candidates will be required to complete an I-9 form upon hire.

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.