EPG Field Service Manager

Knowledge and Skill Requirements

• Strong understanding of power generation systems including generators ATS units switchgear and related electrical/mechanical components used throughout Stowers Machinerys Electric Power Generation (EPG) division
• Ability to diagnose complex electrical and mechanical issues and support technicians with advanced troubleshooting
• Knowledge of Caterpillar power systems service procedures and Stowers Machinery safety standards
• Ability to read and interpret Caterpillar service manuals schematics and wiring diagrams
• Strong communication skills for coordinating with technicians customers and internal departments across Stowers branch network
• Proficiency with service documentation CAT diagnostic tools and Stowers internal reporting systems
• Ability to manage schedules prioritize workloads and maintain high service quality across multiple locations

Preferred Qualification(s)

• Prior leadership or supervisory experience in power generation or field service operations
• Experience working with Caterpillar EPG products or similar OEM equipment
• Training or certification in electrical systems power generation or mechanical diagnostics
• Familiarity with Stowers Machinery processes service workflows and customer support expectations

Education Requirements

• High school diploma or GED required
• Technical training trade school or military equivalent in electrical mechanical or power generation fields preferred

Essential Job Functions

• Oversee daily operations of Stowers Machinerys EPG field service team ensuring timely highâquality service for customers across East Tennessee
• Support technicians with troubleshooting diagnostics repair planning and Caterpillarâspecific procedures
• Coordinate field assignments manage workloads and ensure efficient routing and scheduling across multiple Stowers branches
• Review and approve service documentation repair recommendations and work orders to maintain accuracy and consistency
• Maintain strong customer relationships by providing clear communication professional support and timely service updates
• Ensure compliance with Stowers Machinery safety policies Caterpillar standards and industry regulations
• Monitor performance metrics service quality and productivity to support operational goals
• Collaborate with parts sales and service departments to ensure customer needs are met and equipment downtime is minimized

Leadership Responsibilities

• Provide coaching mentorship and technical guidance to EPG field service technicians
• Promote consistent service standards and best practices across all Stowers Machinery locations
• Lead by example in safety professionalism and customer service
• Support hiring onboarding and training of new technicians within the EPG division
• Drive continuous improvement in service processes documentation and team performance

Preferred Experience and Skills

• Strong problemâsolving and decisionâmaking abilities
• Ability to manage multiple priorities in a fastâpaced environment
• Experience with Caterpillar diagnostic tools digital inspection systems or equipment management platforms
• Strong interpersonal skills and the ability to build trust with customers technicians and internal teams

Physical and Mental Requirements

• Ability to travel to job sites customer locations and Stowers branch facilities
• Ability to stand climb bend and work around heavy equipment as needed
• Lift up to 5080 lbs occasionally
• Ability to focus on detailed technical tasks and maintain accuracy
• Must pass preâemployment background check physical exam and drug screen

Work Environment

• Work performed in field environments customer sites and industrial settings throughout East Tennessee
• Exposure to noise weather electrical systems and heavy equipment
• PPE required at all times in accordance with Stowers Machinery safety policies
• Fastâpaced environment requiring adaptability and strong safety awareness
• Occasional overtime or afterâhours support based on customer needs

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous employees must be careful while performing onsite services.

Required Experience:

Manager