Sr. Risk Manager, RISC Selling Partner Experience

The Regulatory Intelligence Safety and Compliance (RISC) team under Trustworthy Shopping Experience (TSE) organization is looking for a Sr. Risk Manager with a strong record and proven program management experience to lead the design and improvement of worldwide selling partner content communication and education.

RISC teams mission is to protect customers from products that are unsafe illegal illegally marketed controversial or otherwise in violation of Amazons policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.

In this role you will own and determine communication strategy for selling partners setting clear standards while building scalable mechanisms that improve clarity accuracy and transparency of RISCs content. You will lead process improvements and execute complex cross-functional projects that directly address selling partner pain points. You will communicate cross-functionally and to leadership on progress risks and process changes. This role requires a self-driven autonomous and proactive individual with strong professional written and verbal communication skills in both English and Chinese.

The ideal candidate will leverage extensive project management experience combined with excellent writing skills analytical capabilities and a keen sense of innovation to lead communication improvement projects from conception to completion. They1) work effectively and collaboratively to establish documented standard mechanisms and processes 2) actively engage in conducting selling partner experience research and determining future strategy to dynamically create content that exceeds Amazon selling partners expectation 3) efficiently audit current processes and deploy improvements 4) highly proficient in program managing internal workstreams.

You will have shown that you are a self starter able to work independently and comfortable in dealing with ambiguity helping drive towards scaling our communication and mechanisms to enhance selling partner experience (SPX). This includes:

Establishing a raised-bar of content standard draft new content and improve existing content to mitigate selling partner friction.

Identifying and implementing mechanisms that will enable us to improve compliance content communication and education.

Partnering with cross-functional program product tech business and policy teams to create a scalable strategy to develop content while upholding SPX.

Identifying opportunities to automate processes using Amazons tools and technology to reduce SP friction. Enhance self-service tools and improving efficiency engagement and the overall SPX.

Conducting research and selling partner experience journey mapping to determine pain points and needs.


Key job responsibilities
- Management of RISC communication including development maintenance and improvement.
- Collaborate cross functionally with product tech and program to raise content bar on communication.
- Author email communication in response to emerging needs and priorities.
- Optimize RISCs communication by conducting A/B test and selling partner interviews to identify needs preferences and behavior.
- Owns tactical execution including issue/defect resolution and quality improvement.
- Accountable for developing tracking and improving RISCs communication performance metrics including tracking analyzing and optimizing HMD.

About the team
RISC teams mission is to protect customers from products that are unsafe illegal illegally marketed controversial or otherwise in violation of Amazons policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products. We empower Amazon SPs in achieving compliance by creating scalable solutions and enabling self-service education resources through Help Pages multi-modality education materials email communication dashboard experience.


- 6 years of compliance audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelors degree or equivalent
- 5 years of program or project Management experience

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Masters degree or equivalent
- Experience in English-language communication skills both written and verbal

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