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Department: License Information Unit / BMV

Location: Augusta

Schedule: Monday Friday 8am-5pm

Job Class & Grade: 6598 - 13

Salary: $17.30 - $24.91

Closing Date: January 13 2026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference

We are looking for dedicated and collaborative individuals who thrive in a fast-paced customer-focused environment. If you are passionate about delivering outstanding public service contributing to a high-performing team and supporting the people of Maine every day we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Senior Customer Service Representative in the License Information Unit to review and verify all documentation to issue a drivers license or state ID for Maine citizens. This will include a high volume of customer interaction in person over the phone and through written correspondence. The selected individual will play an important role in ensuring operational success and contributing to a positive and productive work environment. Whether providing direct services supporting internal processes or driving key initiatives that will be vital to the success of the team.

What Were Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous accurate and efficient service in a fast-paced setting with a diverse public.

• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.

• Team Collaboration: Work effectively within a team supporting shared goals and contributing to a respectful productive workplace.

• Adaptability: Adjust quickly to new procedures policies and technologies as agency needs evolve.

• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.

• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.

• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.

• Professionalism: Consistently represent the Department with respect integrity and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic self-aware and able to manage high-stress interactions with tact.

• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.

• Time Management: Prioritize tasks and complete assignments accurately and on time.

• Commitment to Excellence: Dedication to high-quality work accuracy and upholding public trust.

• Continuous Improvement: A mindset focused on improving processes learning new skills and supporting team development.

In This Role You Will:

• Provide excellent customer service to the citizens of Maine by assisting with Drivers License and State Identification Cards.

• Processes letters of verification driving records requests and address changes.

• Be part of a team that answers over 500 emails weekly from outside sources.

• Review and verify all documentation for drivers license and state ID issuance.

• Explain laws relating to obtaining driver licenses and state identification cards.

• Collect fees by processing transactions using point-of-sale system.

MINIMUMQUALIFICATIONS:

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.