Technical Delivery Manager

The U.S. Cybersecurity and Infrastructure Security (CISA) mission is to lead the national effort to protect and enhance the resilience of the nations physical and cyber infrastructure. CISA includes the CISA Mission Enabling Offices (MEOs) and six Divisions: the Cybersecurity Division (CSD) the Emergency Communications Division (ECD) the Integrated Operations Division (IOD) Infrastructure Security Division (ISD) the Stakeholder Engagement Division (SED) as well as the National Risk Management Center (NRMC) which are headquartered within the National Capital Region (NCR).

CISAs information technology (IT) landscape has historically produced networks and systems individually managed and maintained within each of its Divisions as well as its MEOs. This task order is to provide Enterprise Engineering and Operations Support Services (EEOSS) to CISA/OCIO to establish enterprise IT capabilities. These enterprise IT capabilities shall support CISAs ability to continue establishing a modern IT infrastructure; engaging in various initiatives to evaluate and implement emerging technologies; migrating to the cloud; supporting mobility and collaboration platforms; and continually improving the performance security and availability of enterprise IT services.

We are seeking a Technical Delivery Manager to join our team and lead a dynamic team that manages and maintains a scalable eLearning platform available to on-site and remote CISA personnel contractors and partners to access manage and report on all training and compliance. This role ensures technical excellence cybersecurity compliance and timely delivery by managing tasks tickets change requests vulnerability remediation and development cycles across multiple teams and environments.

Primary Responsibilities:

• Work with engineers and developers to document and maintain implementation plans.
• Manage the backlog and Scrum board ensuring tickets are properly prioritized tracked and resolved within defined SLAs.
• Facilitate sprint ceremonies including stand-ups planning retrospectives and demos.
• Oversee configuration and deployment processes including code changes AMI (Amazon Machine Image) updates environment refreshes and release deployment.
• Manage integration of identity and access management solutions including Okta and Microsoft Entra ID to support authentication single sign-on (SSO) and role-based access control.
• Direct the implementation of DevSecOps practices automation scripts and CI/CD pipelines for consistent secure deployments.
• Collaborate with cybersecurity teams to ensure compliance with organizational and federal security standards (e.g. FedRAMP NIST 800-53 TIC 3.0).
• Oversee vulnerability management activities across LMS infrastructure applications and dependencies ensuring timely patching and remediation.
• Partner with system engineers and security analysts to identify assess and mitigate vulnerabilities from scans and audits.
• Ensure alignment with the organizations cybersecurity framework implementing continuous monitoring incident response coordination and audit readiness.
• Track and report on vulnerability closure metrics risk exposure and compliance posture.
• Monitor and ensure timely resolution of support tickets across incidents problems and change requests.
• Develop and execute test plans including user acceptance testing (UAT) and regression testing prior to production releases.
• Document SOPs configuration changes and implementation guides to ensure knowledge continuity and audit traceability.
• Generate metrics on performance ticket closure rates vulnerability trends and delivery timelines for executive reporting.
• Coordinate with instructional designers developers and system engineers to align LMS functionality with learning objectives.
• Collaborate with DevSecOps Cloud and Cybersecurity teams to maintain a resilient and compliant system architecture.
• Liaise with vendor partners and internal IT teams to coordinate patching monitoring and infrastructure optimization.
• Translate business needs into actionable technical requirements and communicate project status to stakeholders and leadership.
• Monitor post-implementation results validate success criteria and document lessons learned to improve future change processes.
• Oversee scheduling communication and documentation of planned outages maintenance windows and production deployments.
• Ensure transparency with leadership by reporting upcoming changes potential risks and mitigation strategies.

• Bachelors degree in Computer Science Information Systems or related field.
• 4 years of experience managing delivery for enterprise applications preferably Moodle or other LMS platforms.
• Strong communication documentation and stakeholder engagement skills.

*Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship 2. Favorable Background Investigation)

• PMP Agile or Security certification preferred.
• Strong understanding of AWS vulnerability management IAM integrations (Okta Entra ID) and DevSecOps pipelines.
• Experience with PHP SQL HTML/CSS/JavaScript and Git-based version control.
• Demonstrated ability to lead cross-functional teams and deliver secure high-quality outcomes on schedule.

Clearance Preference:

• • DHS EOD - 1st priority
  • Any DHS badge DoD Top Secret or Secret - 2nd choice
  • DoD Secret or Top Secret willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance work can only begin once the clearance is fully adjudicated)

Welcome to Sev1Tech! Founded in 2010 we are proud to be a leading provider of IT modernization engineering and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.

At Sev1Tech our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication we can make a significant impact on the communities we serve.

Join the Sev1Tech family where your potential for greatness is limitless! Here you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.

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