Claims Trainer

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Claims Trainer

Job Description

Job Purpose
The Claims Trainer specializes in driving the customer service experience while ensuring adherence to the adjudication process. Our Trainer is responsible for the onboarding and training of all new hires as well as identifying learning gaps with the existing team for ongoing training opportunities.

Essential Job Functions

Design and deliver training programsthat empower examiners to confidently navigate the claims process using engaging materials such as manuals handbooks and digital resources.
Identify and address skill gapsby creating targeted training content that supports continuous learning and performance improvement for both new hires and tenured employees.
Conduct post-training evaluationsto assess effectiveness gather feedback and track employee progress ensuring training translates into measurable performance outcomes.
Monitor new hire performance and engagement providing actionable recommendations to leadership for individualized development plans.
Lead onboarding sessionsfor new hires both in-office and remotely with a focus on building foundational knowledge and fostering early success.
Champion the growth and success of new team members serving as a dedicated resource throughout their onboarding and training.
Support ongoing performance initiatives within the call centerby collaborating with auditors and leadership to deliver training refreshers coaching sessions and performance audits.
Act as a strategic partner to managers and claims staff offering expert guidance on procedural and system-related processes to enhance operational efficiency.
Respond to ad hoc training requestsfrom Claims leadership ensuring timely and effective solutions to evolving business needs.
Provide consistent personalized feedbackthrough weekly one-on-one sessions with new hires and additional support for those requiring extra guidance.
Serve as a mentor and subject matter expert fostering a culture of learning and excellence across the department and organization.
Perform other duties as assigned

Minimum Qualifications

Minimum2 years of experienceas an Auditor Trainer Lead/SME or Supervisor in a call center or claims environment.
Automotive warranty claims experience preferred but not required
Strong understanding ofadult learning principlesand instructional design methodologies.
Proficiency inMicrosoft Office Suiteand comfort working across multiple systems; adept at troubleshooting and navigating technical challenges.
Experience in deliveringvirtual and in-person training sessions with excellent presentation and facilitation skills.
Effective verbal and written communication skills with the ability to communicate at all levels of the organization and with external customers.
Must be highly flexible and able to handle and manage a high degree of change
Able to evaluate employee progress to ensure that the business needs of the department are being met
Creative and innovative regarding the training needs of individuals
Ability to multitask

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may at its discretion assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Required Experience:

Claims TrainerJob DescriptionJob PurposeThe Claims Trainer specializes in driving the customer service experience while ensuring adherence to the adjudication process. Our Trainer is responsible for the onboarding and training of all new hires as well as identifying learning gaps with the existing t...

Claims Trainer

Job Description

Design and deliver training programsthat empower examiners to confidently navigate the claims process using engaging materials such as manuals handbooks and digital resources.
Identify and address skill gapsby creating targeted training content that supports continuous learning and performance improvement for both new hires and tenured employees.
Conduct post-training evaluationsto assess effectiveness gather feedback and track employee progress ensuring training translates into measurable performance outcomes.
Monitor new hire performance and engagement providing actionable recommendations to leadership for individualized development plans.
Lead onboarding sessionsfor new hires both in-office and remotely with a focus on building foundational knowledge and fostering early success.
Champion the growth and success of new team members serving as a dedicated resource throughout their onboarding and training.
Support ongoing performance initiatives within the call centerby collaborating with auditors and leadership to deliver training refreshers coaching sessions and performance audits.
Act as a strategic partner to managers and claims staff offering expert guidance on procedural and system-related processes to enhance operational efficiency.
Respond to ad hoc training requestsfrom Claims leadership ensuring timely and effective solutions to evolving business needs.
Provide consistent personalized feedbackthrough weekly one-on-one sessions with new hires and additional support for those requiring extra guidance.
Serve as a mentor and subject matter expert fostering a culture of learning and excellence across the department and organization.
Perform other duties as assigned

Minimum Qualifications

Minimum2 years of experienceas an Auditor Trainer Lead/SME or Supervisor in a call center or claims environment.
Automotive warranty claims experience preferred but not required
Strong understanding ofadult learning principlesand instructional design methodologies.
Proficiency inMicrosoft Office Suiteand comfort working across multiple systems; adept at troubleshooting and navigating technical challenges.
Experience in deliveringvirtual and in-person training sessions with excellent presentation and facilitation skills.
Effective verbal and written communication skills with the ability to communicate at all levels of the organization and with external customers.
Must be highly flexible and able to handle and manage a high degree of change
Able to evaluate employee progress to ensure that the business needs of the department are being met
Creative and innovative regarding the training needs of individuals
Ability to multitask

Required Experience: