Service Manager
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Job Location:
East Hanover, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a new Service Manager! The Service Manager will be responsible for the training and management of the service department and should have a strong service and technician background.
Benefits
- Health Dental & Vision Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
Responsibilities
- Forecast and implement regular sales goals and objectives for the department.
- Hire train motivate and monitor the performance of all department personnel
- Adhere to all company processes.
- Ensure timely payment of manufacturer warranty claims keeping the warranty schedule current.
- Read follow implement and maintain the manufacturers warranty policy and procedures.
- Ensure the staff meets the manufacturers training requirements.
- Focus on customer retention through collaboration with leadership regarding strategic planning and by communicating with the existing database to maintain the stores goals for active customers.
- Maintain a high level of shop cleanliness equipment repair and general shop appearance.
- Maintaining the highest Customer Service Index (CSI) rating by ensuring excellent process delivery.
Qualifications
- 3 years of automotive dealership service management required
- Hands-on leader thats willing to be fully engaged in the service lane and willing to provide direct support to the service advisors technicians and parts department
- Customer service focused
- CDK experience needed
- Positive attitude / Outgoing personality
- Good analytical skills and problem-solving ability
- Great organizational skills
- Experience in managing technicians and advisors
- Driving sales and customer retention.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
We are looking for a Warranty Admin to join our growing team! The right candidate will have previous warranty experience and strong attention to detail. The day...
