Housing Case Manager- (Community Engagement Program) (Represented)

The Housing Case Manager works as a member of a multi-disciplinary team providing housing case management for chronically homeless and dually diagnosed clients. The Housing Specialist focuses on collaborating with the team to support clients in accessing shelters transitional housing and permanent housing resources.

Location: The Golden West (707 NW Everett St. Portland OR 97209)

Schedule: Monday-Friday 8:00am-5:00pm

Compensation: $23.69/hr

Seniority Bid Window: Closes 12/31/25

MINIMUM QUALIFICATIONS:

• Must be registered with MHACBO to meet at minimum QMHA-R requirements.
• Bachelors degree in behavioral sciences field or a combination of at least three years work education training or experience in chemical dependency and/or mental health treatment.
• CADC-R preferred.
• CRM or PSS preferred. If held must be registered with MHACBO as a Certified Recovery Mentor OR Must be a certified Peer Support Specialist (or Peer Wellness Specialist) and be registered as a Traditional Health Worker on the THW registry
• Must possess a current drivers license access to a vehicle qualify as an Acceptable Driver as designated in Central City Concerns Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100000/$300000 personal auto liability coverage.
• Must pass a pre-employment drug screen TB test and background check. This includes clearance by the DHS Background Check Unit.
• Must meet CCC privileging requirements as required by FTCA.
• Must have current CPR certification prior to start date.
• Bi-lingual in Spanish preferred.
• Must have the ability to complete forms thoroughly accurately and with legible handwriting.
• Must have a high tolerance for ambiguity and change.
• Ability to adhere to Central City Concerns drug-free workplace which encourages a safe healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not in the workplace unlawfully manufacture distribute dispense possess or use a controlled substance or alcohol.
• Physical ability to bend stoop kneel squat twist reach pull and lift heavy objects. Able to climb stairs several times a day.
• Must be able to occasionally lift items of approximately 25 pounds.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agencys non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds religious views political affiliation cultural backgrounds life-styles and sexual orientations and treat individuals with respect and dignity.

DESCRIPTION OF DUTIES:

• Deliver exceptional level and quality customer service to all internal and external customers and clients.
• Deliver service and treat clients in line with trauma-informed care principles.
• Pursue affordable housing options for CEP clients both inside and outside the Central City Concern system.
• Assist clients with accessing affordable housing both inside and outside the Central City Concern system.
• Assist clients in completing all appropriate forms for obtaining housing.
• Attend all meetings required in order to best work with landlords resident services building staff and community housing forums.
• Assist clients with developing working relationships with landlords resident services and building staff.
• Track all necessary documents such as lease agreements turn over and unit readiness in various tracking systems including Excel and Service Point.
• Attend daily staff meetings to update CEP staff on client housing concerns.
• Advocate for clients when necessary; attending meetings such as landlord tenant or court with client.
• Be well versed in components of landlord tenant law the Coordinated Access permanent housing voucher system Section 8 and any other housing programs deemed necessary.
• Assist clients in accessing resources to move or make improvements to their dwelling to insure housing stability.
• Attend all scheduled staff meetings and staff training as applicable.
• Complete all paperwork and documentation in electronic health records accurately per compliance requirements and in a timely manner.
• Adhere to all state and federal privacy regulations including HIPAA and 42 CFR Part 2 and to CCC policies and agreements regarding confidentiality privacy and security. Support compliance with all privacy and security requirements pursuant to community partners and outside providers patient confidentiality agreements including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to work effectively in a fast-paced healthcare environment.
• Ability to effectively communicate and interact successfully with a wide variety of people including clients co-workers and general public both oral and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to learn and apply training instruction.
• Ability to take directions from supervisor and work amicable with peers in a health care setting.
• Professional maintenance of appropriate boundaries.
• Ability to perform simple mathematical computations.
• Ability to manage time and meet deadlines.

AFSCME UNION:

This role is a Union Represented position through; American Federation of State County and Municipal Employees (AFSCME). You can find more information about your representation here

Benefits at Central City Concern:

We offer incredible benefits to our employees including an extensive total rewards package competitive compensation medical dental vision Student loan repayment options and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule)
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year 6% in the 2nd year and 8% in your 3rd year!
• Comprehensive Medical Vision and Dental insurance coverage.
• Employer-Paid Life Short-Term Disability & Long-Term Disability Insurance!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required of the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcohol-free workplace includes post-offer pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.â

Required Experience:

Manager