AWS Solutions Engineer
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center this role youll be a key technical contributor supporting our pre-sales and go-to-market initiatives developing customer-facing solutions and enabling our delivery teams with reusable assets and accelerators.
This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.
What You Will do:
- Develop technical solutions and architecture diagrams for customer proposals and RFP responses
- Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
- Support RFP/RFI responses with technical content solution narratives and validating responses
- Collaborate with Solutions Architects to refine and validate solution designs
- Produce technical documentation solution guides and best practice content
- Create go-to-market collateral including solution briefs technical white papers and presentation materials
- Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP
Solution Development & Pre-Sales Support
Enablement & Documentation
What You Will Bring:
- 5 years of experience in technical pre-sales solutions engineering or contact center consulting
- Hands-on experience with Amazon Connect and AWS services (Lambda Lex S3 DynamoDB CloudFormation/CDK)
- Experience with contact center platforms (Genesys Avaya Cisco Five9 or similar)
- Proven ability to create technical architecture diagrams using tools like Lucidchart or AWS Architecture icons
- Strong technical writing skills with experience developing SOWs RFP responses or technical proposals
- Bachelors degree in Computer Science Engineering or related field (or equivalent experience)
- AWS Certifications (Solutions Architect Developer or specialty certifications)
- Experience with CTI integrations (Salesforce ServiceNow Microsoft Dynamics)
- Familiarity with IaC tools (Terraform CloudFormation CDK)
- Experience building demos or POCs for enterprise customers
- Knowledge of AI/ML services for contact centers (Lex Bedrock Transcribe Comprehend)
Preferred Qualifications
0 - 1 a year
#LI-JF1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
