Senior Director, Enterprise Technology Infrastructure

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Senior Director leads the enterprise technology infrastructure function supporting operations in over 25 countries. This role is responsible for the strategy execution and oversight of Azure cloud services Microsoft 365 IAM VDI enterprise networks domain management security controls incident management and service operations. The position requires close collaboration with internal stakeholders to deliver secure reliable and scalable platforms. The Senior Director also delivers vendor management and change leadership across the Technology organization.

This position reports to the Senior Managing Director Global Head of Technology.

• Own the daily activities and systems that contribute to our enterprise infrastructure operating in an efficient reliable performant and secure state.
• Lead the team responsible for the overall maintenance monitoring and performance tuning of the enterprise network servers cloud storage and cybersecurity platforms.
• Work closely with the Information Security and Compliance team to evaluate and implement systems to enhance data security and governance and to facilitate risk management disaster recovery and business continuity planning.
• Collaborate with peer leaders to define maintain test and constructively challenge workflows for major incident management and cyber incident response.
• Build successful stakeholder relationships with other Technology and business leaders by developing a clear understanding of business needs acting as a trusted advisor and ensuring fast reliable cost-effective delivery of infrastructure-related IT services to meet those needs.
• Manage the infrastructure components of the department budget; collaborate with Technology leadership to introduce opportunities for improvement.
• Operate a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by the team.
• Aid in investigations as required by the Information Security and Compliance team.
• Manage overall resources and develop and attract best-in-class IT talent to support the organizations rapid growth and increasing investment in infrastructure-related technology.
• Other duties and responsibilities as assigned.

Minimum Requirements include:

• Bachelors degree in MIS Computer Science or another related field preferred.
• An advanced networking certification is preferred ideally accompanied by a wireless network certification such as CWNA or CCIE.
• Microsoft certifications covering role-relevant areas within M365 Azure and Entra are a plus.
• 1215 years leading enterprise infrastructure across cloud identity and networks with demonstrable Azure architecture and modernization leadership.
• Five or more years leading infrastructure/operations teams at a large business/enterprise supporting globally distributed locations.
• Five or more years of technology project management experience.
• Comprehensive understanding of Microsoft Active Directory and Entra ID.
• Experience with the following technologies: MFA FIDO2 authentication M365 enterprise messaging web monitoring/filtering MDM/MAM enterprise cloud storage.
• Working knowledge of the Azure catalog of services.
• Experience with Azure storage accounts networking logging monitoring and automation.
• Experience deploying EDR monitoring and patch management solutions in a Windows and Linux server mixed environment.
• Strong understanding of information technology and IT services including cybersecurity practices and techniques to ensure the confidentiality and integrity of systems data and resources.
• Demonstrated experience in leading and upgrading a complex technologically blended environment that is a mix of legacy and newer cloud-based technologies.
• Ability and willingness to provide hands-on support when needed but value and demonstrate leadership in mentoring and empowering others while maintaining a customer-first mindset.
• Passion around building teams and individuals simplifying complex problems and enabling individuals.
• Demonstrated experience in leading and managing teams through a transformational period; providing a strong change management voice in leadership forums where critical decisions that impact Technology infrastructure requirements need to be considered.
• Demonstrates proven intimate knowledge and success with leading and directing private public or hybrid cloud environment-related solutions.
• Strategic and tactical thinker with excellent communication skills.

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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