FCSD Communications Manager

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

With a career on the Ford Communications team you can bring the message of our exciting innovations to the world! Youll help build and protect our global reputation build stakeholder trust and further our mission of becoming the worlds most trusted mobility company. Youll be part of a dedicated organization delivering best-in-class high-impact communications programs that support our innovations industry leadership and commitment to social responsibility.

In this position...

The Ford Customer Service Division (FCSD) Communications manager will be responsible for leading Fords storytelling strategy and internal/external communication activities for all facets of the FCSD business. This includes delivering content and storytelling that continues to build Fords reputation for customer service.

What youll do...

• Lead and own FCSD Communications strategy and activities

• Elevate FCSDs profile inside and outside of Ford and demonstrate the critical role the business unit plays in differentiating Ford from the competition and Fords overall business success.

• Educate key stakeholders employees dealers media about how FCSD is a vital profit driver for Ford and laser focused on improving customer service and growing its business.

• Build and maintain relationships with key media outlets industry influencers and internal stakeholders to enhance FCSDs profile and reinforce its position as a strategic growth engine and cornerstone of customer satisfaction and brand loyalty for Ford.

• Bring to life some of the key drivers of FCSDs focus areas including technician training and recruitment; Remote Experiences / Mobile Service and Vehicle Personalization among other areas.

• Be the primary contact for media inquiries related to FCSD initiatives.

• Support FCSD Internal all Hands meetings working with employee communications team and Coordinate with global FCSD teams to help develop content for FCSD town halls

• Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement

• Stay informed about industry trends and best practices in media communications related to FCSD key business priorities

Youll have...

• Bachelors degree in communications journalism or equivalent education training or experience is required

• A minimum of 5-8 years of related experience

• Excellent oral written and digital communication skills

• Proven success in building and implementing communication strategies

• Strategic thinker creative willing to take risks collaborative high standards of excellence highly focused and organized

• Ability to lead and work collaboratively with a cross-functional team in fast moving situations and environments

• Active participation in and knowledge of social media and social networking sites and tools

Even better you may have...

• A can-do attitude and a sense of urgency in this rapidly changing environment

• Knowledge of the automotive business with an ability to develop strategies and stories

• Strong influencing and negotiation skills with internal and external contacts

• Superior problem-solving decision-making and project management skills

• Experience developing communications strategy to build reputation and support functional/operational business objectives and priorities

• Demonstrated record of building strong relationships trust and confidence with media and prominent influencers and stakeholders

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits click here: New Hire Benefits

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-JB5