Customer Service Representative Licensing Department
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
REGISTRAR OF CONTRACTORSThe mission of the Registrar of Contractors is to protect the health safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors. |
CUSTOMER SERVICE REPRESENTATIVE - LICENSING DEPARTMENT
| Job Location: |
1700 W. Washington Street Ste 105 Phoenix AZ 85007
Schedule: Monday - Friday 8:00 - 5:00
This position will work in-office during training (estimated 6-12 months).
A hybrid/remote schedule within Arizona may be available 3-4 days a week once performance metrics are met and maintained.
| Posting Details: |
Salary: $22.60/hr
Closing Date: Monday January 19
| Job Summary: |
The Registrar of Contractors (ROC) Licensing Department oversees 60000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications and related license maintenance requests. Along with processing licensing documents the department also provides assistance to licensed contractors and members of the public in person over the phone and by email.
The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.
To be considered for this position you must attach a cover letter to your application and include the following information:
1. What interested you in this position
2. Describe and rate your computer skills. Have you ever worked in a job where all work product was on the computer and the office was paperless
3. What is your strategy for keeping track of multiple tasks when you are waiting on other people in order to complete the overall project How do you make sure nothing gets forgotten Do you have an example of successfully doing this
4. In looking at the job duties and skills for this position what prior experience would make you successful here
5. Anything else you would like to share with us about your experience or background.
Applicants that do not attach a cover letter will not be considered.
We currently have 3 openings for Customer Service Representatives on our Licensing Team. We welcome and encourage all interested candidates to apply.
| Job Duties: |
Review research and input information for license applications.
Provide excellent customer service to customers in person over the phone and in writing.
Effectively communicate information to customers management and your team.
Use critical thinking skills to review documents for accuracy/completeness and process accordingly.
Update and maintain licensing records by reviewing and inputting information.
Conduct research and exercise independent judgment on licensing issues.
Promote a positive image of the agency to license applicants licensees and the public.
| Knowledge Skills & Abilities (KSAs): |
Excellent computer skills (The ROC is 100% digital. All work is performed on the computer.)
Good work ethic
Strong problem solving skills
Positive outlook and friendly disposition
Dependable
Excellent organizational skills for tracking items and follow-ups
Good spelling and grammar skills
Willing to help out team-members or do new tasks not previously assigned
Comfortable being assigned front-desk and phone duty on a rotating schedule
Self-monitors work to avoid mistakes. Uses mistakes as an opportunity to learn
Ability to implement process/procedure changes into their work product
Excellent work ethic
Enjoys a sense of satisfaction in helping candidates become Arizona Licensed Contractors
| Pre-Employment Requirements: |
The selected candidate will receive a criminal history check.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The State of Arizona offers a comprehensive benefits package which includes:
Sick leave
Vacation leave and 10 paid holidays per year
Health dental and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans
The Registrar of Contractors also offers:
Tuition-reimbursement
| Retirement: |
This position will participate in the Arizona State Retirement System (ASRS).
| Contact Us: |
If you have any questions about the position please contact the Registrar of Contractors at and ask for Human Resources.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.
