CATERING SERVICE MANAGER Bay Laurel Catering, Housing & Food Services

Job Description

Housing and Food Services (HFS) has an outstanding opportunity for a Catering Service Manager to join their team.

Housing & Food Services (HFS) supports over 10000 student residents and operates 40 dining locations on campus. With a team of over 1200 staff and students HFS is dedicated to enhancing student life through teamwork and excellent service.

The Catering Service Manager is responsible for leadership of the event operations team to conduct offsite catered events of all types and sizes throughout the University of Washington Campus and at related event venues. This position is responsible for effective resource management scheduling training and direction of the team to exceed client expectations and ensure the quality safety and success of Bay Laurel Catering.

RESPONSIBILITIES

Leadership

• Collaborates with Unit Manager to ensure that goals and objectives are implemented.
• Promotes and ensures a culture that focuses on the practice of excellent customer service.
• Maintains visibility and accessibility with customers and staff members.
• Trains and monitors performance in unit safety cash handling customer service and food safety.
• Supervises the work completed by direct reports ensuring appropriate productivity quality customer service and adherence to UW and departmental policies and procedures.
• Contributes to the preparation of ongoing and timely performance appraisals for all employees.
• Collaborates with peers and supervisor in the recruitment and selection of contract-classified staff.
• Effective presentation skills that demonstrate preparation research and delivery that are scaled for small large and diverse groups.

Operations and Customer Service

• Manages all phases of service for the operation during catered functions and/or special events.
• Manages the handling and service of alcoholic beverages including preparation service inventory auditing and distribution.
• Establishes and maintains a management presence at events soliciting customer feedback and responding to complaints questions and special requests.
• Collaborates with peers in scheduling service staff.
• Collaborates with sales staff to ensure appropriate table sets are available for a broad range of events.
• Monitors and maintains quality standards on-site at the events around food presentation including portion size food temperature and appearance.
• Monitors staff performance in unit safety cash handling customer service and food safety/handling.
• Identifies and corrects unsafe conditions; such as poor equipment or work habits that might lead to an accident.
• Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
• Contributes to the management of the inventory from ordering to utilization including purchasing receipt storage production display sale and serves as primary contact for vendors.
• Maintains security measures to prevent theft and vandalism.

Fiscal Management

• Manages resources by contributing and maintaining proper fiscal controls.
• Monitors and reviews reports including financial statements staffing schedules and inquiries from the HFS Financial team. Reports to leadership on exceptions/variances.

CBORD

• Oversees CBORD FSS functions performed as part of normal business operations including purchasing inventory transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
• Ensures unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training as well as providing ongoing guidance and feedback.
• Uses CBORD FSS reporting functions to monitor unit performance by reviewing key metrics related to purchasing inventory menu mix and costing. Notify Dining Systems of suspected errors or issues.

Supervision

• This position supervises Banquet Captains and directs the work of student staff.
• Supervise the work completed by direct reports ensuring appropriate productivity and quality.
• Evaluate the work completed by direct reports and provide constructive feedback so as to support success.
• Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.
• Engage when necessary in performance management of employees within the catering organization.

IMPACT TO THE UNIVERSITY

Bay Laurel provides catering service for a variety of events and gatherings and is representative of the University for many of its guests including prospective students donors and elected officials.

POSITION COMPLEXITIES

Bay Laurel is primarily an off-site caterer for the University of Washington. High degrees of organization and coordination are needed to ensure that a variety of service needs are met to a diverse clientele. As with any catering business the position will work a variety of schedules to meet customer needs and participate in all aspects of delivery and event production.

WORKING CONDITIONS

This is a professional staff position that is expected to have flexible availability working schedules that are typical for a catering operation including extended hours weekends and holidays. This position works in an operation that provides continuous service seven days a week from early morning until late night and will require irregular shifts to ensure maximum coverage by management. The incumbent in this position is required to be present and visible during special University or HFS events that may occur in the evening and/or weekend. Ability to work indoors or outdoors load unload drive catering trucks and lift / move 50 pounds and carry 25 pounds.

REPORTS TO

Catering Banquet Manager

QUALIFICATIONS

Bachelors degree and a minimum of one year of management experience including fast-paced catering experience and experience that demonstrates the following:

• Excellent interpersonal written and verbal communication.
• Organizational analytical and problem-solving skills.
• Computer experience with programs such as Microsoft Outlook Word Excel and SharePoint.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements such as a license/certification/registration.

DESIRED QUALIFICATIONS

• Experience managing both on- and off- site catered events.

CONDITIONS OF EMPLOYMENT

• A satisfactory outcome from the employment reference check processes and education verification.
• Washington State Drivers License to operate UW Vehicles.
• Washington State Food Worker Card within two weeks of hire.
• Washington State Class 12 Liquor License within 30 days of hire.
• ServSafe Certification within three months of employment and maintenance of Certification thereafter.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.