Warranty Advisor

Brighton - UK

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

About us: We are one of the top three automotive retailers in the UK proudly representing 32 manufacturer brands selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset and were committed to recognising the valuable contribution each person makes. Thats why we continue to invest in a leading rewards and benefits package designed to support your career wellbeing and life outside of work.

Mercedes-Benz of Brighton

Contract Type: Permanent

Salary: 32000 basic salary

Hours: Monday - Friday 8am until 6pm

Mercedes-Benz is on the hunt for a Warranty Advisor to come and join his fantastic team over at our Brighton Dealership. You will be based within our fantastic Service hub which includes an additional Warranty Advisor Service Administrators and Service Advisors. You will be part of a fantastic team of seven which will be there to support and guide you through your new role.

Our Warranty Advisors are fundamental within our Aftersales department! Day-to-day they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face over the phone and via email. We are looking for an individual with a customer service background serviced to perfection!

Processing warranty claims to manufacturer standards
Assessing the quality of warranty job cards which includes feeding back to the workshop
Invoicing and other ad-hoc administrative tasks
Supporting with Paint and body claims
Interacting daily with customers over the phone

We are looking for an individual with a Technical background preferably within the Automotive industry. Are you current a Service Advisor or Warranty Advisor looking to shake up their career with Lookers

You will possess attention to detail and strong organisation skills; this is essential when prioritising and scheduling work will also be great at talking to customers and showcase a friendly but professional manner. Furthermore you will be able to build strong and lasting relationships with your fellow colleagues.

It is also essential that you have strong IT skills; are you able to easily navigate around the Microsoft packages

If your skills and experience match what we are looking for please apply today and a member of the Talent Acquisition Team will be in touch. Or if you require further information about this vacancy please email

Core Benefits:

Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave including 6 months full pay for maternity and adoption leave and 2 weeks full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

Eyecare vouchers to help cover vision care needs
Smart Health 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Critical illness cover for peace of mind during lifes most challenging moments

Financial Wellbeing:

MyView PayNow access a portion of your pay as you earn with features to stream save and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination is inclusive and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessfulwe will conduct relevant employment checks prior to you commencing employment with includeverifying your recent employment address credit historyandastandardcriminal recordcheck. For roles that require you to drive adriving licence checkwill also be carried note all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect the purposes for which we use it who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Noticeso that you understand how we may collect and use your data.

Required Experience:

Unclear Seniority

About us: We are one of the top three automotive retailers in the UK proudly representing 32 manufacturer brands selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset and were committed to recognising the valua...