Product Design Team Lead

Company Overview

Cartrack a subsidiary of Karooooo Ltd. (listed on NASDAQ as KARO) is a global leader in mobility solutions specializing in real-time data analytics fleet management and vehicle tracking. With over 2.3 million active subscribers across more than 23 countries Cartracks mission is to drive efficiency and connectivity for vehicle fleets worldwide making transportation smarter and more sustainable.

As a pioneer in the telematics industry Cartrack provides a comprehensive Software-as-a-Service (SaaS) platform that delivers critical insights to businesses enabling them to optimize their operations reduce costs and enhance safety. The platform is trusted by small to large enterprises across various industries including logistics insurance and automotive for its reliability scalability and robust performance.

At Cartrack we are not just offering a job; we are offering the opportunity to be part of a mission-driven company that is transforming the way fleets operate globally. Our commitment to innovation customer satisfaction and sustainability is reflected in our continuous growth and strong financial performance as we expand our footprint in key regions like Southeast Asia Europe and Africa.

Join us at Cartrack and be part of a dynamic team that is shaping the future of connected mobility ensuring that fleets around the world are more efficient safe and connected.

Role

We are looking for a highly experienced Product Design Team Lead to lead review and elevate the work of our UX/UI and Product Designers. This role is both hands-on and leadership-focused: you will manage and mentor designers while also contributing directly to design work on key initiatives.

The core responsibility of this role is to ensure that our products are extremely easy to use deeply logical globally scalable and world-class in execution. You will partner closely with Product Managers Developers and Business Stakeholders to take products from early concept through to final delivery ensuring clarity consistency and quality at every stage.

Our products include mobile and web applications used globally by millions of users primarily in B2B environments with some B2C products as well.

Key Responsibilities

Design Leadership & Team Management

• Lead manage and mentor a team of UX/UI and Product Designers.

• Review design work across the team to ensure high standards of usability logic consistency and visual quality.

• Provide clear constructive feedback and guidance to help designers grow their skills and thinking.

• Set and uphold design principles patterns and best practices across all products.

Hands-On Design Contribution

• Actively contribute to design work on complex or high-impact projects.

• Create and refine user flows wireframes prototypes and high-fidelity mockups.

• Ensure designs are not only visually polished but also intuitive scalable and practical to build.

End-to-End Product Design Ownership

• Work closely with Product Managers to fully understand business goals user needs and constraints.

• Proactively question clarify and challenge requirements that are unclear misleading incomplete or contradictory.

• Help the product team think through edge cases workflows and real-world usage scenarios that may have been overlooked.

• Translate business and technical requirements into clear logical and user-friendly design solutions that are scalable and link fully throughout the platform.

Cross-Functional Collaboration

• Partner closely with Developers to ensure designs are feasible well-documented and implemented accurately.

• Collaborate with Business and Stakeholders to align on priorities timelines and outcomes.

• Act as a bridge between design product and engineering to ensure shared understanding and smooth execution.

Quality & Consistency

• Ensure design outputs meet a world-class standard across all platforms and products.

• Maintain consistency across mobile and web applications while adapting appropriately for different contexts and user types.

• Advocate for simplicity clarity and usability in all design decisions.

Requirements

Experience & Skills

• Ability to think logically and systematically about complex workflows and user journeys.

• Ability to understand broader use cases for features and design them in a scalable way across different user types while ensuring they connect logically to other parts of the platform to create a cohesive and intuitive user experience

• Proven experience leading or managing a product design or UX/UI team mobile & web design is a plus

• Experience designing software used at scale ideally with global users.

• Solid experience working on B2B products with exposure to B2C is a plus.

Collaboration & Communication

• Excellent ability to communicate design rationale clearly to designers developers and non-design stakeholders.

• Comfortable challenging assumptions and asking the right questions to uncover gaps or risks early.

• Strong collaboration skills and experience working in cross-functional product teams.

Mindset & Approach

• Highly detail-oriented with a strong bias toward clarity and simplicity.

• Pragmatic and solution-focused balancing ideal user experience with real-world constraints.

• High standards for quality but able to move fast and iterate when needed.

• Passionate about building products that feel effortless to use.