Soft Collections Associate
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Job Summary
Our Mission
We are creating an Africa where dreams are achievable unimpeded by access to finance. Our mission begins with building Ghanas first fully digital banking institution and expanding across Africa to offer affordable deposits loans and instant account opening all through a seamless tech-driven experience. By providing free bank accounts with no monthly fees and interest on all products as well as affordable loans Affinity drives innovation and economic growth through meaningful financial inclusion. Our goal is to bank two million Ghanaians by 2026.
Job summary
To virtually engage customers with loans that are in early arrears with the aim to regularise the repayment.
Required Skills:
Key Responsibilities
- Follow up on customer with loan arrears less than a number of days (to be defined).
- Understand the root cause of the delay in repayment and empathise with customers where necessary to ensure the root cause is understood and resolved (where possible)
- Advise customers of necessary actions and strategies for debt repayment
- Arrange for debt repayment or establish repayment schedules based on customers financial situations
- Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Answer customer queries regarding issues with their loan repayments.
Key Skills
- Procurement
- Classroom Experience
- Produce Experience
- Instructional Design
- Relational Databases
- Customer Support
- Content Development
- Peoplesoft
- Teaching
- Training & Development
- Payroll
- Public Speaking
