Senior Engineering Manager – Observability
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
ServiceNow is seeking a Senior Manager of Engineering to lead the development of next-generation Observability applications supporting our global cloud services this hands-on technical leadership role you will help execute the observability strategy for cloud-native systems at scale enabling faster incident resolution improved reliability and better customer experience.
You will manage and grow a high-impact engineering team responsible for delivering cohesive intelligent observability capabilitiesincluding metrics logs traces and eventsthrough intuitive self-service user experiences.
What you get to do in this role:
- Execute the observability roadmap aligned with platform reliability availability and performance goals.
- Lead mentor and grow a high-performing engineering team (engineers and tech leads) fostering strong execution and delivery.
- Drive development and operation of observability solutions using a mix of open-source and third-party technologies.
- Partner with senior engineers to incorporate AI-powered capabilities such as anomaly detection alert noise reduction and root cause insights.
- Build self-service observability frameworks that enable engineering teams and customers to easily onboard services.
- Collaborate closely with SRE Product and Engineering teams to improve system reliability self-healing and operational maturity.
- Champion engineering best practices including code quality testing CI/CD and operational readiness.
- Support innovation and experimentation with emerging technologies (e.g. AIOps LLMs agentic workflows eBPF).
- Participate in operational reviews postmortems and KPI tracking to continuously improve observability outcomes.
Qualifications :
To be successful in this role you have:
- 7 years of experience building or operating large-scale distributed systems cloud platforms or infrastructure services.
- 3 years of engineering leadership experience managing teams and driving execution.
- 1 year of experience contributing to or leading AI-assisted or AI-enabled engineering initiatives.
- Hands-on experience building or operating observability and alerting solutions using logs metrics and traces in production environments.
- Working knowledge of OpenTelemetry Prometheus / TSDBs Kafka Grafana or similar observability tooling.
- Solid understanding of full-stack observabilityfrom application-level signals to infrastructure and networking.
- Familiarity with cloud-native technologies such as Kubernetes and container observability.
- Experience working in or alongside SRE / reliability-focused teams.
- Strong communication skills with the ability to collaborate across engineering product and operations.
- Bachelors degree in Computer Science Engineering or a related field (or equivalent practical experience).
Nice to have:
- Exposure to network observability technologies (e.g. flow monitoring GNMI ThousandEyes).
- Experience with multi-cloud environments (AWS Azure GCP).
- Passion for operational excellence reliability engineering and data-driven decision-making.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Data Center Experience
- ArcGIS
- Cloud Infrastructure
- Construction Estimating
- Go
- Mathcad
- React
- Redux
- AWS
- Software Development
- Auto Estimating
- Distributed Systems
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
