Sr. Desktop Support Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Sr. Desktop Support Manager
Location: On-site in San Francisco CA must be local with local DL
Work Type: Onsite
Job Type: Contract to Direct Hire (6 Months)
Rate: $64/hr on W2
Notes:
Interview Type: Video
LinkedIn needed
Job Description:
Sr. Desktop Support Manager responsible for leading desktop or end user support teams in an enterprise environment. The role requires strong expertise in macOS and Windows enterprise environments experience supporting C-suite executives in a high-touch white-glove capacity and deep understanding of endpoint lifecycle management security patching and asset governance. The candidate must be able to lead geographically distributed or regional teams and drive service excellence in a high-pressure executive environment.
Roles and Responsibilities:
Lead desktop or end user support teams with integrity confidence and executive presence
Support C-suite executives in a high-touch white-glove capacity
Oversee endpoint lifecycle management security patching and asset governance
Lead geographically distributed or regional teams
Translate technical concepts for non-technical stakeholders
Manage budgets and vendors as applicable
Drive an outcome-focused culture where service excellence is measurable and visible
Influence stakeholders at all levels of the organization
Anticipate issues before they become disruptions
Maintain composure and professionalism in high-pressure executive environments
Continuously evolve standards and processes to elevate the support experience
Required Skills:
8 years of progressive IT support experience including 3 years managing desktop or end user support teams
Strong expertise in macOS and Windows enterprise environments
Experience supporting C-suite executives in a high-touch white-glove capacity
Deep understanding of endpoint lifecycle management security patching and asset governance
Proven ability to lead geographically distributed or regional teams
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Preferred Skills:
Experience in design-led or creative environments
Budget management and vendor management experience
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
