Support Services Specialist

Description

Position Summary:

Responsible for conducting day to day operations in assigned area(s) of focus in the mortgage loan servicing cycle related to Support Services engaged in Default Management.

Responsibilities:

• Conducts Support Services operations to include but not limited to Foreclosure Bankruptcy document management and auditing.
• Monitors Support Services matters with internal partners and vendors to complete referrals document retrieval and/or execution and file audits timely.
• Researches and responds to investor and regulatory audit requests.
• Conducts oversight of Outsource Asset Management vendors by using effective measurement of metrics.
• Maintains communication with all business units most notably: Loss Mitigation Default Services General Counsel attorneys and vendors.
• Monitors changes in statutory regulatory investor and insurer guidelines and requirements.
• Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global and loan level issues.
• Reviews monthly weekly and daily exception reports to ensure accuracy of production.

Requirements:

• Mortgage Servicing 5 years minimum experience required.
• Administration and Servicing Loans in Default Support Services 3 years minimum experience required.
• MSP/Black Knight experience required.
• Expert knowledge of investor and insurer experience related to FNMA FHLMC GNMA VA FHA and USDA guidelines.
• High School Degree or equivalent required; Bachelors degree preferred.

Why work for #teamloanDepot:

• Aggressive earning potential based on experience and ability.
• Inclusive diverse and collaborative culture where people from all backgrounds can thrive
• Work with other passionate purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has

revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest non-bank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.