Case Manager (Service & Support Administrator), Developmental Disabilities Services (4649-66)

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Ideal candidates forHamilton County Developmental Disabilities Services:

Have a passion for improving others lives demonstrated through superior customer service.
Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
Value a purpose-driven culture supportive team members and organizational commitment to growth and innovation.

Benefits at Hamilton County Developmental Disabilities Services:

Hourly position paid bi-weekly
Starting salary range determined by formula accounting for years of directly related experience: $26.00 per hour base rate ($49000.00 per year) to $32.50 per hour ($61000.00 per year) for 10 years of experience in the same job.
Full-time (36.25 hours) employees:
One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
3 personal days provided per year prorated with employee start date.
Starting vacation accrual of 3 weeks per year.
Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
ComprehensiveBenefits Package: Medical HRA Dental Vision Employer-Paid Life Insurance Tuition Reimbursement Public Service Loan Forgiveness Eligibility Wellness Incentives robust Employee Assistance Plan access to Free Medical and Rx through Marathon Health and more!
Ohio Public Employees Retirement System which includes a 10% employee contribution and a 14% employer contribution.

Service and Support Administrator (SSA)

A typical day in the life of an SSA includes being out in the field meeting with individuals on your caseload. You might meet at their home a coffee shop one of our offices or wherever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending Zoom meetings with others on your team or service providers organizing resources for your individuals served. You will enter case notes and update their planning documents on the laptop we provide. You may be organizing and communicating from home part of your day and out in the field meeting with people in other parts of your day. You may stop in our offices to grab supplies or work for an hour in between appointments. Your goal is to support your assigned individuals in living their best lives!

To learn more about our SSA role click here:SSA Job Preview

Job Duties (Summary):

Facilitates individual and family service plan development assigning responsibilities among team members and coordinating goal implementation.
Assists in identifying selecting and obtaining/maintaining services support and benefits; serves as the primary contact for assigned individuals and families.
Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
Monitors individual plans for compliance and service quality communicating rights to individuals.
Prepares case notes reports evaluations and summaries while maintaining confidentiality.
Collaborates with staff to problem-solve identify resources and address service gaps.
Complies with relevant state and local guidelines for reporting abuse neglect and incidents.
Attends meetings and conferences for best practices participating in relevant division agency local and state meetings.
Maintains required licenses and certifications.
Travels for service planning and monitoring in line with agency procedures.
Performs additional assigned duties.

Requirements (Education Experience Licensure Certification):

Bachelorsdegree required a degree in psychology special education human services or related field preferred.
One (1) year of experience working with individuals with Developmental Disabilities in a vocational residential case management treatment program or equivalent preferred.
Must beable to passcriminal background checks drivers abstract and various abuser registry checks

Unusual Working Conditions:

Service and Support Administrators are required to drive extensively within Hamilton County to perform their access to reliable transportation is a necessity and an essential function of this meetings will be held in individual/family homes and throughout the community.

Start Date:

Hamilton County Developmental Disabilities Services hires Service and Support Administrators in groups. The next target date for onboarding will be March 12th 2026. If you are interviewed and considered for this position you must be willing and able to begin working full-time for this agency on this date.

Work Location:

Hybrid in the community and at the Hamilton County Central Campus (1701 Patricia McCollum Way Cincinnati OH 45237).

Deadline to Apply:

Monday January 26th2026 at Noon EST

Applicantsmust be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offersequal employment opportunities to qualified individuals without regard to race religion color national origin age gender disability sexual orientation gender identity gender expression marital status veteran status or any other characteristic protected by law.

Required Experience:

Manager

People we serve come from all walks of life and so do we. We want to empower the potential of every team and we know that teams perform best when they are diverse and every team member feels that they belong.Ideal candidates forHamilton County Developmental Disabilities Services:Have a passion for i...

Ideal candidates forHamilton County Developmental Disabilities Services:

Have a passion for improving others lives demonstrated through superior customer service.
Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
Value a purpose-driven culture supportive team members and organizational commitment to growth and innovation.

Benefits at Hamilton County Developmental Disabilities Services:

Hourly position paid bi-weekly
Starting salary range determined by formula accounting for years of directly related experience: $26.00 per hour base rate ($49000.00 per year) to $32.50 per hour ($61000.00 per year) for 10 years of experience in the same job.
Full-time (36.25 hours) employees:
One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
3 personal days provided per year prorated with employee start date.
Starting vacation accrual of 3 weeks per year.
Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
ComprehensiveBenefits Package: Medical HRA Dental Vision Employer-Paid Life Insurance Tuition Reimbursement Public Service Loan Forgiveness Eligibility Wellness Incentives robust Employee Assistance Plan access to Free Medical and Rx through Marathon Health and more!
Ohio Public Employees Retirement System which includes a 10% employee contribution and a 14% employer contribution.

Service and Support Administrator (SSA)

To learn more about our SSA role click here:SSA Job Preview

Job Duties (Summary):

Facilitates individual and family service plan development assigning responsibilities among team members and coordinating goal implementation.
Assists in identifying selecting and obtaining/maintaining services support and benefits; serves as the primary contact for assigned individuals and families.
Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
Monitors individual plans for compliance and service quality communicating rights to individuals.
Prepares case notes reports evaluations and summaries while maintaining confidentiality.
Collaborates with staff to problem-solve identify resources and address service gaps.
Complies with relevant state and local guidelines for reporting abuse neglect and incidents.
Attends meetings and conferences for best practices participating in relevant division agency local and state meetings.
Maintains required licenses and certifications.
Travels for service planning and monitoring in line with agency procedures.
Performs additional assigned duties.

Requirements (Education Experience Licensure Certification):

Bachelorsdegree required a degree in psychology special education human services or related field preferred.
One (1) year of experience working with individuals with Developmental Disabilities in a vocational residential case management treatment program or equivalent preferred.
Must beable to passcriminal background checks drivers abstract and various abuser registry checks

Unusual Working Conditions:

Start Date:

Work Location:

Hybrid in the community and at the Hamilton County Central Campus (1701 Patricia McCollum Way Cincinnati OH 45237).

Deadline to Apply:

Monday January 26th2026 at Noon EST

Applicantsmust be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Required Experience:

Manager

Key Skills

MAC
Active Directory
Service Support
End user
Access Points
trouble tickets
OS
Linux
Project Management
Service Management
Service Quality
Setup
Service Desk
hardware
Software Applications

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About Company

Hamilton County, Ohio

Welcome to Hamilton County, Ohio – the home county of the Greater Cincinnati region. Like our namesake, Alexander Hamilton, we have a feisty spirit that has helped leave our indelible mark on America. You’ll see our strong Midwestern values- tough, hardworking, and polite- in the pe ... View more

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