Customer Service Sales Specialist
Share
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Opportunity - Customer Service Sales Specialist with Fameccanica in West Chester OH
In office position
Are you energized by helping customers solve problems after the sale Do you thrive in a fast-paced environment where communication and coordination are key Can you turn technical challenges into customer satisfaction and loyalty
Join Our Team as a Spare Parts Customer Service Specialist!
Were looking for a customer-focused professional whos passionate about delivering exceptional service and this role youll be the go-to expert for customers needing spare parts or warranty assistance ensuring their needs are met with clarity speed and care.
What Youll Do:
- Communicate daily with customers via phone email and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
- Create spare part proposals process sales orders and advise customers on parts availability and pricing.
- Coordinate with internal departments to meet delivery expectations and resolve issues.
- Monitor order progress confirm ready dates and proactively communicate changes.
- Support warranty request procedures in line with company policies and contracts.
- Build strong relationships with customers by providing timely and accurate support.
What Youll Bring:
- A passion for serving customers and solving problems.
- Associate degree or equivalent experience in a technical or commercial field.
- Experience in spare parts sales distribution or customer service.
- Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
- Excellent communication and coordination abilities.
Why Youll Love It Here:
- Youll be part of a collaborative team that values your input.
- Youll have the opportunity to make a real impact on customer satisfaction.
- Youll work in a dynamic environment with room to grow.
About Us:
Fameccanica North America is a leader in industrial automation dedicated to the design development and manufacture of technologies products and services. Through our constant research and innovation activities we aim at improving industrial processes and production for our customers. Talent applied to industrial innovation develops into care and attention: we find sustainable solutions for the benefit of our clients consumers and employees. Our idea of innovation starts from the present but looks to the future in order to best meet tomorrows challenges.
Apply online today!
#ZR
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Clark Schaefer Strategic HR partners with organizations with a lean or no HR department to establish, manage, or strengthen your HR Function.
