Supplier Quality Investigator

Archdale, NC - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.
Ensures that nonconforming products related to QMs is quarantined in a timely manner and affected personnel is notified.
Responds to inquiries pertaining to Service requests non-conforming product or spare part requests.
Collects and maintains assigned quality records and metrics.
Periodically reviews QMs quality notifications in SAP and informs management when trends occur.
Performs 5S activities in Quality area.
Process RMAs including receiving preparation for storage and putaway.
Perform 1^st piece inspection for Service area including BOM checks and Item verification.
Perform additional inspections and audits throughout the distribution process.
In the absence of other Quality personnel the Quality Investigator may be required to perform additional responsibilities such as: Processing NSPs
Other special projects and duties may be assigned as needed.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

QUALITY SKILLS

Critical Thinking-means assessing situations and making informed decisions
Problem Solving-understanding the problem well thinking of new solutions and using strategies that fix the issue.
Self Manage- This position needs someone who can manage their own workload and understand what they need to do next with little to no direction.
Flexible- The tasks for this job are varied and the need will change based on the situation at hand.
Communication- Be able to clearly communicate with people throughout the process and at different levels within the company.
Teamwork- It is important for this role to be able to work within a team

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and keep data logs.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Keeping track of processing time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is required to stand and walk; talk or hear both in person and by telephone; use hands to finger handle or feel objects; reach with hands and arms. Regularly required to stoop kneel bend crouch regularly lift up to 50 pounds and occasionally lift up to 75 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the noise level in the work environment is usually moderate.
PPE may be required depending on the area working in. This could include steel toe shoes or gloves.
Temperatures will vary depending on the outside environment and the area you are working in. This job will mostly be preformed in the different areas within a warehouse.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.Ensures that nonconforming products related to QMs is quarantined in a timel...