IT Technical Support Specialist
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
We are looking for a dedicated Technical Support Specialist to join our Client Device Support team!In this role you will support and resolve technology issues while working on project initiatives within the region. You will maintain strong working relationships with peers across all regions and collaborate closely with Regional Service Managers customers and other IT team members to ensure the delivery of exceptional customer service.
Location:Onsite Des Moines IA
Hours:Monday-Friday 8am-5pm
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Departmental & Technical Support:
- Performs quarterly end of lease activities as assigned
- Works on local and enterprise IT projects
- Works collaboratively and closely with Regional Service Managers customers other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
- Performs necessary system upgrades repairs and maintenance on computer systems and peripherals
- Installs integrates and configures new computer systems
- Utilizes problem tracking system and procedures utilized by IT and communicates needed changes to the system administrator
- Works collaboratively with other IT group members to ensure optimal application functionality
Customer Service:
- Works collaboratively and closely with Regional Service Managers customers other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
- Interacts with customers Regional Service Managers and the IT management team to ensure hardware and software needs are met in acceptable timeframes
- Covers on-call when required
- Provides night and weekend on-call coverage as scheduled
- May assume additional on-call responsibilities as directed by Manager
Business Support:
- Maintains an understanding of the business environment and the business needs for local affiliate
- Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization
- Supports Corporate Unified Communications and Video Conferencing solutions as required
- Completes special projects and monthly reports as assigned
- Performs other duties as requested to facilitate the smooth and effective operations of the department
Qualifications
- Two year degree in Computer Science or Programming
- Personal computer experience networking experience preferred
- Knowledge or computer systems software application hardware and communications
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
As an integrated health system, we provide care throughout Iowa, western Illinois and southern Wisconsin in not-for-profit hospitals, clinics and home health settings.
