Quality Program Manager, Solar

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners businesses and entrepreneurs to adopt renewable energy through simple scalable and innovative solutions. Operating at the intersection of B2B and D2C we offer software financial products and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development career growth and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO medical dental and vision coverage paid parental leave retirement plans and moreso you can have it all both personally and professionally. Palmetto prioritizes people planet and profitbacked by a culture that values collaboration impact and balance. Join us in building a brighter cleaner world.

Department Description

Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power energy storage systems and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform financing customer management system and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners evidenced in our growing financial product adoption.

Location

This position will be based in Charlotte NC

Reporting

This position will report into the VP Operations Program

Summary of Role

The Quality Program Manager is responsible for standardizing the deployment of high-quality code-compliant residential solar and storage installations performed by LightReach Certified Installers. This role balances process optimization and technical training to ensure solar assets remain functional and efficient throughout their 25-year a key bridge between internal and external stakeholders you will develop training materials for the LightReach Quality Control (QC) Technician team and lead programmatic initiatives that drive simplicity consistency and operational excellence.

Strategic & Tactical

Program Development & Standards

• Documentation Ownership: Own the development of documentation and standards culminating in policies and SOPs for EPC project approval requirements.
• Standards Evolution: Continuously evolve quality standards as new products and programs are integrated into the business.
• Asset Performance: Balance project rigor against asset health metrics refining standards based on pipeline data and partner feedback.
• Continuous Improvement: Develop portfolio performance benchmarks and feedback loops to increase approval success rates while upholding high performance standards.
• Technology Integration: Partner with the tech product team to drive throughput efficiencies and reduce external friction within the platform.
• Stakeholder Management: Partner with internal and external stakeholders in the development implementation and iteration of core programs and programmatic elements.
• New Product Enablement: Partner with OEMs Asset Management Policy Business Development and Quality Control Leadership to assess and incorporate new equipment into the Palmetto equipment ecosystem.

Partner Enablement & Training

• Subject Matter Expertise: Provide project feedback programmatic insights and technical product expertise to external partners.
• Onboarding & Support:Support operational onboarding for new partners and support ongoing pipeline review.
• Targeted Intervention: Proactively identify partners requiring additional support and develop methods to render technical aid.
• Knowledge Management: Maintain and expand the EPC Knowledge Base to ensure a robust self-service resource for partners.

Operational Analytics & Pipeline Management

• Queue Optimization: Monitor approval and rejection queues to identify trends in aging and volume providing guidance to QC management to improve efficacy.
• KPI Reporting: Track and report on metrics related to job closeout speed and financing approval.
• Data-Driven Insights: Collaborate with data analytics teams to refine executive-level reporting and support targeted process refinements.
• Issue Resolution: Manage the efficacy of analytics platforms to obtain insights that inform diagnostic motions both internally and externally.

Qualifications

• Experience: 10 years of experience in a technical or construction-based solar role.
• Program Management: 3 years of experience developing and operationalizing programs and corresponding SOPs.
• Technical Skills: Proven experience in developing analytics and partnering with tech-enablement teams.
• Communication: Expert oral and written communication skills with the ability to influence third parties.

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications merit and business need. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or any other status protected under federal state or local law.

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Manager