Become a part of our caring community and help us put health first

The Community Health Worker/Care Management Support Professional 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Professional 1 work assignments are often straightforward and of moderate complexity.

Humanas Community Health Workers (CHW) serve as members of our Louisiana Medicaid enrollee centric Comprehensive Care Support teams. The CHW applies both a hands-on approach as well as telephonic outreach to enrollee engagement to support case management functions address social determinants of health (SDOH) needs improve self-management of chronic conditions navigate the healthcare system and promote prevention and health education that is tailored to the needs of the communities we serve. The CHW leverages their knowledge of the community and shared life experience to inform their interactions with enrollees and Humanas community partners.

Essential Functions and Responsibilities

• Work collaboratively with other Humana associates as a member of Humanas Comprehensive Care Support team including case managers peer support specialists housing specialists and SDOH coordinators
• Conduct in-person and/or telephonic assessment(s) to understand enrollee care needs preferences and socioeconomic barriers and evaluate the home environment
• Assess enrollee barriers to healthy living and accessing healthcare services and assist enrollees with scheduling physical health and behavioral health (BH) office visits addressing barriers to appointment attendance
• Act as an enrollee advocate with providers community resources schools and others including accompanying enrollees to provider office visits as requested
• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence
• Provide social support to help boost enrollees morale and sense of self-worth serving as a trustworthy reliable non-judgmental consistent and accepting member of the enrollees MDT
• Support enrollee self-management through the provision of culturally appropriate health education and health coaching
• Attend Humana community events to connect with enrollees and provide education on case management services
• Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs
• Build and maintain relationships with providers and community resources to support enrollee referrals and implement community assessments to identify community resource gaps

Use your skills to make an impact

Required Qualifications

• Minimum two (2) years prior experience working with community resources community health agencies/social service agencies (Area Agency on Aging DME providers Meals on Wheels etc.)
• Intermediate working knowledge using Microsoft Office Programs specifically Teams Excel PowerPoint Outlook and Word
• Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Decision making skills regarding own work approach/priorities and work assignments standards and resources
• Ability to multi-task and work in a very fast-paced environment
• Strong understanding and respect of all cultures and demographic diversity.
• Strong written communication skills and a strong advocate for members at all levels of care.

Preferred Qualifications

• Bachelors Degree in Social Work or related field
• Community Health Worker training and/or certificate or willingness to complete within one (1) year
• Familiarity with state Medicaid program guidelines
• Experience engaging with Medicaid enrollees including those with physical health and behavioral health needs and varied health literacy
• Fluent in Spanish French Creole or Vietnamese
• Residing in the following Parishes: Region 4 (Evangeline Parish St. Landry Parish Acadia Parish Lafayette Parish St. Martin Parish Iberia Parish Vermillion Parish)

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees ability to work effectively the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless wired cable or DSL connection is required.
• Satellite cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Workstyle: Combination work at home and field local travel to meet with members

Location: Must reside in South Central Louisiana

Hours: Must be able to work a 40 hour work week Monday through Friday 8:00 AM to 5:00 PM Central Standard Time over-time may be requested to meet business needs.

Tuberculosis (TB) screening: This role is considered member facing and is part of Humanas Tuberculosis (TB) screening program. If selected for this role you will be required to be screened for TB.

Drivers License Reliable Transportation Insurance This role is part of Humanas Driver safety program and therefore requires an individual to have:

• a valid state drivers license
• proof of personal vehicle liability insurance with at least 100/300/100 limits
• and a reliable vehicle.

Additional Information

*Section 1121 of the Louisiana Code of Governmental Ethics states that current or former agency heads or elected officials board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDHs Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana

Board of Ethics ()

Interview Format

As part of our hiring process for this opportunity we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number if it is not already on file. When required an email will be sent from with instructions to add the information into the application at Humanas secure website.

Travel: While this is a remote position occasional travel to Humanas offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$41900 - $56600 per year

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.