E-Commerce Coordinator, Amazon

Stamford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

We care for skin. We care for our people.

It all started with a pharmacist and a dream almost 140 years ago. Today Beiersdorf is a global company with iconic brands Coppertone Aquaphor Eucerin and NIVEA focused on providing innovative clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries making people feel comfortable in their own skin.

At Beiersdorf we care beyond skin. We care for people our employees our customers our consumers and our communities and our planet. We know that diversity of thought backgrounds experience and perspective enriches our culture and supports innovation and ingenuity. We know that responsibly-sourced sustainable products and packaging make for a more sustainable future. And we know that when your skin feels better you feel better.

A welcoming workplace that offers personal and professional growth for all individuals.

At Beiersdorf youll find:

A welcoming workplace that values diversity inclusion and belonging where every team member feels valued respected and supported
Flexible teams that enjoy a challenge and the ability to make an impact
A dynamic community of life-long learners that values individual skills and a growth mindset as well as hard skills and established expertise
A purpose-led company that prioritizes your personal and professional development with the right balance of structure and flexibility to grow
A culture that lives by its core values of care trust simplicity and courage

Unique benefits that consider the whole person.

We understand that you have a life outside of work and we support you with unique benefits including:

Generous and flexible PTO policy
Paid Parental Leave
Comprehensive Wellness and Benefits program
Cash Balance Plan (similar to a pension)
401k match
Established Employee Resource Groups/affinity groups help to grow important connections and belonging with other colleagues
Dynamic work model hybrid (at least 3 days on-site)

Experience skills and competencies that lend themselves to this role:

We know that experience comes in all forms. We are looking for individuals who bring new and diverse skills to the team

Your Tasks

The eCommerce Operations Coordinator Amazon Business is the operational backbone of the Beiersdorf US Amazon business. This role is responsible for the day-to-day health and accuracy of our product catalog and the flawless execution of key operational tasks within the Amazon Vendor Central platform. You will be the teams first line of defense proactively identifying and resolving issues that impact our digital shelf and our ability to sell. This role is critical for maintaining the operational excellence required to grow our business.

This role reports to the Director Amazon and is based in Stamford CT on a hybrid working model so you must be able to commute to Stamford three times per week.

Responsibilities:

1. Amazon Order Confirmation:

Amazon Order Receipt and Confirmation: Analyze the weekly orders received from Amazon every Monday check for data related errors (e.g. incorrect ASINs) liaise with Demand Planning to secure confirmation rate and share out final confirmed order details with the organization.

2. Digital Shelf & Catalog Hygiene:
Routine PDP audits: Proactively and routinely check the Product Detail Pages (PDPs) of our key products to ensure promos and variations are live and accurate. Conduct competitor scraping and capture promo placement and content executions during key event periods.

Variation strategy execution and maintenance: Fully own assortment variation execution and maintenance coordinating and escalating deviations with Account team and CSMs as needed.
Unauthorized 3P seller monitoring: Regularly monitor our PDPs to identify and flag unauthorized third-party (3P) sellers who may have won the Buy Box altered content or are violating our brand policies.
Brand Registry case management: Act as the primary owner for raising and managing cases within Amazon Brand Registry to address issues such as trademark infringement counterfeit products or incorrect content contributions from other sellers.

3. Pricing Integrity & Monitoring:

Price tracking: Routinely monitor the pricing of our key products on their Amazon PDPs.
Price-match identification: Identify and document instances where Amazon is automatically price-matching a lower price at other key retailers (e.g.
MAPP violation monitoring: Track and document any violations of Beiersdorfs Minimum Advertised Price Policy (MAPP) by either Amazons retail offer or third-party sellers.
Escalation & reporting: Immediately escalate all identified pricing issues to the Account Manager or Account Director as relevant for commercial review and action. Maintain a tracker of all identified pricing discrepancies.
Buy Box suppression: Flag any instances where pricing issues lead to a suppressed Buy Box where Amazon removes the primary offer from the product page.

4. Operational Health & Case Management:

Andon Cord & product suppression resolution: Take immediate ownership of any Andon Cord pull or product suppression. Investigate the root cause and raise detailed support tickets with Amazon to resolve the issue and get the product back online as quickly as possible.
Master of case management: Serve as the teams expert in opening tracking and relentlessly following up on all support tickets with Amazon Vendor Central support to resolve a wide range of operational catalog and financial issues.

5. New Item Setup (NIS) & Content Execution

6. Reporting and Data Support

Your Profile

Experience:1-3 years of experience in an eCommerce operations or administrative role. Direct experience working within the Amazon ecosystem is a huge plus.
Technical Skills:

Amazon Vendor Central:Direct hands-on experience navigating and using Amazon Vendor Central is strongly preferred.
Microsoft Excel:Proficiency in Excel is required for reporting tasks (e.g. VLOOKUPs data formatting basic pivot tables)
Experience with ISTA6 testing and certification
Experience with retail customer web portals such as AMZ Vendor Central Profitero and 3rdparty sales analytics software; experience with SAP R3 a plus.

Key Attributes:

High attention to detail:You are meticulous and have a keen eye for catching errors inconsistencies and issues that others might miss.
Tenacious problem-solver:You are a proactive and persistent problem-solver who is comfortable navigating Amazons support systems and doesnt give up until a case is resolved.
Highly organized:You have excellent organizational and time-management skills with the ability to manage multiple ongoing tasks and a high volume of support cases.
Collaborative team player:You are a strong communicator who can work effectively with the Account Manager Analyst and other internal teams to get the information you need and provide clear updates.
Ownership mindset:You take pride in the health and accuracy of our Amazon presence and treat it as your own.

At Beiersdorf we value diversity and aim to provide equal opportunities to all of our applicants regardless of e.g. gender sexual identity nationality ethnicity religion or ideology disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance please feel free to upload your CV without a picture.

Beiersdorf North America - Recent Awards

Winner of Comparablys Award for Best Company Outlook ()
Winner of Comparablys Award for Best Company Work Life Balance (2025)
Winner of Comparablys Award for Best Company Culture ()
Winner of Comparablys Award for Best Company Compensation (-2024)
Winner of Comparablys Award for Best Company Perks and Benefits ()
Winner of Comparablys Award for Best Company for Happiness (20 2025)
Winner of Comparablys Award for Best CEO / General Manager ()
Winner of Comparablys Award for Best Sales Team ( 2025)
Winner of Comparablys Award for Best Leadership Teams ()
Winner of Comparablys Award for Best Company for Diversity (2022)
Check us out on Comparably: trouble applying Go to to search our careers page. Beiersdorf is an Equal Opportunity Employer.

Required Experience:

We care for skin. We care for our people.It all started with a pharmacist and a dream almost 140 years ago. Today Beiersdorf is a global company with iconic brands Coppertone Aquaphor Eucerin and NIVEA focused on providing innovative clinically-proven and safe skin and sun care solutions to more t...