Global Immigration Consultant (Fixed-term 6-months)

Position Overview

In this role you will handle the overall immigration processes for our clients providing timely and accuratesupport in order to meet internal metrics and deliver on our customer commitments.âYou will also work closely with our Network Partners in each country with a focus on efficiency and providing a high-quality client experience.

Duties and Responsibilities:

• Initiate assess prepare andmonitorcases for assigned countries.
• Anticipate and meet client needs offering proactive advice.
• Stay updated on industry events and changes to legislation as relevant to clients.
• Communicate with clients embassies and authorities and build andmaintainwarm client relationships.
• Respond to inquiries promptlycomprehensivelyand accurately.
• Attend client meetings telephone & video conferences/webinars asrequired.
• Identifypursueand generatenew business leads ensuring that work isprofitable.
• Manage time effectively and prioritize critical tasks.
• Exceed customer expectations and meet service level agreements.
• Utilizeresources and research complex cases/scenarios.
• Contact Embassies Consulates Visa Application Centres and other authorised agencies or authorities to confirm requirements and details asrequired.
• Recommend improvements in work procedurespoliciesor systems.
• Work with third party providers across the globe to efficiently deliver services to clients.
• Usesound judgment in assessing client risk and escalatepotential issues to managementin a timely manner.
• Update andmaintainall applicable data and documents inImmigo(Newland Chase Immigration System).
• Ensureall work undertaken is in scope is billed promptly and that fees are agreed/ approvedin advance foradditionalservices.
• Work with integritymaintainconfidentiality and uphold company values.
• Handle applications expediently accurately and in compliance with immigration laws.
• Adhere to company policies and procedures consistently.
• Undertake other reasonable duties asrequired.

Person Specification and Competencies:

• Graduate level degree or equivalent(desirable)
• Previousimmigrationexperience(min. 2 years)
• Proven ability to researchidentifyanalyzeand interpret information from a range of sources and developan appropriate solution
• Proven ability to work as part of a teamand under supervision
• Proven ability to undertake work on a project basis
• Able todemonstratea positive and flexible attitude to work particularly new initiatives
• Proven ability to manage a diverse and varied workload
• Proven ability tomaintaina clear overview of the key issues and prioritize effectively
• Proven ability to influence effectively and sensitively verbally and in writing
• Secondlanguage(desirable)
• Results oriented andoperateswith a strong level of accountability
• Proficiency/ fluency of English language spoken and written
• Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues providing feedback and solutions
• Time management and planning skills
• Problem solving and analytical skills within a fast-paced environment with competing demands
• Presenting and communicatinginformation
• Efficient and effective use of systems

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1600 expert immigration and visa professionals attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas the market leader for business and other travel visa services for corporate and individual clients.

Required Experience:

Contract