IT Support Specialist

This Role:

As an IT Support Specialist at Migo you will play a critical role in managing securing and optimising the companys IT environment ensuring reliability security and efficiency across employee systems and core infrastructure. You will oversee day-to-day IT operations identity and access management device lifecycle processes and internal support functions while maintaining strong security controls and documentation. This role is ideal for a technically strong detail-oriented professional who is passionate about building resilient systems and continuously improving how technology supports the business.

Were looking for someone who will:

• Lead employee on-boarding and off-boarding processes ensuring timely provisioning and deprovisioning of devices access and accounts
  

• Manage and support macOS workstations using Mobile Device Management (MDM) tools such as Jamf
  

• Administer and support Google Workspace including user management security settings and access controls
  

• Operate and maintain Single Sign-On (SSO) and Two-Factor Authentication (2FA) platforms such as Okta
  

• Support ChromeOS and Chromebook devices with occasional support for Windows and Linux environments
  

• Manage and respond to IT support requests via helpdesk platforms such as Zoho or ServiceNow
  

• Oversee collaboration and productivity tools including Google Drive Slack and Zoom
  

• Maintain endpoint and infrastructure security through anti-virus anti-malware VPN and access control systems
  

• Monitor IT infrastructure identify risks and proactively resolve issues to minimise downtime
  

• Develop document and enforce IT policies procedures and security best practices
  

• Coordinate with external IT vendors and service providers as required
  

• Work closely with risk security and data teams to ensure IT controls support organisational compliance requirements
  

• Propose and implement new tools systems and process improvements that enhance security efficiency and employee experience
  

Requirements

Were looking for someone who has:

Education & Certification:

• Bachelors degree in Computer Science Information Technology Engineering or a related field
  

• Relevant IT certifications (e.g. Jamf Okta Google Workspace Cloudflare or security certifications) are an advantage
  

Experience & Skills:

• Proven experience (3 years) in an IT support systems administration or IT operations role
  

• Strong experience supporting macOS environments and cloud-based productivity tools
  

• Hands-on experience with identity and access management platforms including SSO and 2FA
  

• Experience with Cloudflare for Teams and Cloudflare WARP
  

• Solid understanding of basic networking concepts and troubleshooting
  

• Some experience working with cloud platforms such as AWS or Azure
  

• Familiarity with ISO 27001 controls policies and security requirements
  

• Experience using asset and inventory management tools
  

Communication & Ownership:

• Strong communication and interpersonal skills with the ability to explain technical concepts clearly to non-technical users
  

• High level of ownership attention to detail and commitment to operational excellence
  

• Ability to collaborate effectively across teams and manage stakeholder expectations
  

Process & Improvement Mindset:

• Demonstrated ability to design document and improve IT processes and workflows
  

• Experience managing multiple support priorities while maintaining service quality
  

• Proactive approach to identifying risks and implementing preventative controls