Front Desk AgentPBX Operator | J1 InternTrainee
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Location
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation this four-diamond resort is one of the nations premier golf meeting and leisure addition to walk-out golf guests may choose to relax in our signature Mokara spa dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlandos associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Orlando Resort at ChampionsGate may be your perfect match.
Job Description
To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
Responsibilities
- To be thoroughly acquainted with all check-in procedures and policies.
- To be thoroughly acquainted with all check-out procedures and policies.
- To be thoroughly acquainted with the AM and PM checklist.
- Be familiar with the Phone and Alarm System in the PBX department.
- To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
- Be familiar with all systems and equipments as related to the Front Desk.
- Be familiar with all hotel rate plans and rate codes.
- Be familiar with all hotel amenities (Wireless Internet Select Guest Program Frequent Flyer Mileage Program Laundry Services and Omni Kids Program).
- Be familiar with all hotel facilities (F&B outlets Business Center Gift Shop Fitness Center Spa Recreation Leadbetter Academy and Golf Club).
- To be familiar with the inter-relationship between the different departments (PBX Guest Service Housekeeping F&B outlets Gift shop and Purchasing).
- Understand and perform cash handling processes.
- Understand the importance of our Medallia scores.
- Understand all Moments of Service for PBX Guest Services and Front Desk.
- Maintain 4-Star/4Diamond Standards of guest service.
Qualifications
Qualifications:
- Attain a high propensity for customer service.
- Previous cash handling experience.
Physical Requirements:
- Ability to stand for prolonged periods of time.
Working Environment:
- Interior of hotel.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Intern
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
